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US critical infrastructure monitor

Shopify

Food and agriculture · National

Monitoring
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Public findings
0
Provider status posts on record
50

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

  • Some merchants encountering error messages within their adminsOct 29 08:18 UTC · resolved
    Investigation mentionedRestoration reported
    1. Oct 29 09:00 UTC investigating: Merchants may experience errors or slow loading when trying to access the Shopify admin. Affected pages may fail to load and show the message "504 Gateway Time-out". We're investigating and will provide an update as soon as possible.
    2. Oct 29 09:00 UTC investigating: We are continuing to investigate slow page loads and errors affecting Admin for some merchants. We will provide another update when more information is available.
    3. Oct 29 09:00 UTC identified: We've identified the problem impacting Admin and mobile version of Admin and we're working on a solution. Admin is now fully available and our team continues to work on the issues impacting the mobile version.
    4. Oct 29 09:00 UTC resolved: Between 07:53 - 8:45 UTC on October 29, 2026, we experienced errors affecting the Admin, including in the Shopify mobile app. A fix was implemented at 08:30 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
    View on the provider's status page
  • Shop Pay unavailableJun 24 22:57 UTC · resolved · minor impact
    Service restricted or degradedInvestigation mentionedRestoration reported
    1. Jun 24 22:57 UTC investigating: Shop Pay is currently unavailable. We’re investigating and will keep you updated.
    2. Jun 24 23:15 UTC investigating: We are continuing to investigate, Shop Pay is unavailable at this time.
    3. Jun 24 23:15 UTC investigating: Shop Pay is unavailable at this time, we are continuing to investigate and will update here when more information becomes available.
    4. Jun 24 23:30 UTC resolved: This incident has been resolved.
    View on the provider's status page
  • Some POS transactions are not completing on iOS devices ActionsJun 24 17:46 UTC · resolved · major impact
    Investigation mentionedRestoration reported
    1. Jun 24 17:46 UTC investigating: Some POS transactions are not completing on iOS devices, we are currently investigating and will keep you updated.
    2. Jun 24 17:55 UTC monitoring: We have identified the issue with our banking partners and a fix has been implemented. We are now in a monitoring period.
    3. Jun 24 18:12 UTC monitoring: We are continuing to monitor the results of the fix and are seeing recovery.
    4. Jun 24 18:23 UTC investigating: The earlier fix has reduced the number of checkouts not completing for iOS POS devices. We are continuing our investigation to address the remaining incompletions.
    5. Jun 24 19:02 UTC investigating: We are continuing to investigate the issue and will provide updates as soon as possible. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.
    6. Jun 24 20:19 UTC monitoring: A fix for this issue has been implemented and is now being monitored. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.
    7. Jun 24 20:52 UTC resolved: Between 16:31 UTC and 19:48 UTC, we experienced an issue due to which some POS transactions could not be completed as expected. A fix was implemented at 17:44 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed....
    View on the provider's status page
  • Some Merchants are experiencing issues accessing Storefronts and Shopify AdminsMar 13 15:24 UTC · resolved · critical impact
    Investigation mentionedRestoration reported
    1. Mar 13 15:24 UTC investigating: We are aware and investigating the issue. There are also issues with accessing our Help Center, please stay tuned here for updates.
    2. Mar 13 15:24 UTC investigating: We are continuing to investigate this issue.
    3. Mar 13 15:35 UTC investigating: Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.
    4. Mar 13 15:36 UTC investigating: We are continuing to investigate this issue.
    5. Mar 13 15:36 UTC identified: Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.
    6. Mar 13 15:42 UTC identified: Checkouts, Storefronts, and our Help Center is fully recovered. We are continuing to work on the issues impacting Shopify Admins.
    7. Mar 13 15:56 UTC monitoring: A fix has been implemented and the issues impacting Shopify Admins should now also be resolved. Checkouts, Storefronts and access to Support continues to be operational.
    8. Mar 13 16:05 UTC resolved: This incident has been resolved.
    View on the provider's status page
  • Some merchants are encountering errors within their adminOct 25 15:50 UTC · resolved · major impact
    Sign-in disruptionInvestigation mentionedRestoration reported
    1. Oct 25 15:50 UTC investigating: Merchants may experience issues when trying to access the Shopify admin. The error will appear as a 530 Authentication Error. Refreshing may sometimes help the issue. The Plus Admin & POS App logins are also impacted by this same issue and some images may fail to load on...
    2. Oct 25 15:56 UTC investigating: We are continuing to investigate this issue.
    3. Oct 25 16:15 UTC investigating: Our live chat and callbacks support are experiencing intermittent issues. We are investigating and will keep you updated.
    4. Oct 25 16:16 UTC identified: We’ve identified the problem and we’re working on a solution.
    5. Oct 25 16:40 UTC identified: We are continuing to work on a solution and will provide another update shortly.
    6. Oct 25 17:32 UTC identified: We are working with our partners and have implemented another solution to address the issues and are monitoring the results. We will update folks shortly.
    7. Oct 25 17:43 UTC monitoring: The fix has been implemented and the impacted areas are now recovering. We will continue to monitor.
    8. Oct 25 18:07 UTC monitoring: Between ~11:32am and ~1:52pm EST we experienced issues causing downtime on some admins and storefronts. This has since been resolved. The monitoring period for this issue has ended and no further impact has been observed.
    9. Oct 25 18:31 UTC resolved: This incident has been resolved.
    View on the provider's status page
  • We are investigating an issue preventing web traffic to our serversJun 21 06:59 UTC · resolved · major impact
    Investigation mentioned
    1. Jun 21 06:59 UTC investigating: We are looking into this and will keep you posted with updates here as soon as we have identified the issue.
    2. Jun 21 07:58 UTC monitoring: A fix has been put in place and we are monitoring for any further issues.
    3. Jun 21 08:11 UTC resolved: All traffic is back to normal levels, we are no longer seeing errors and believe this fix has worked as intended.
    View on the provider's status page
  • Assets not loading for some Shopify servicesJun 8 10:24 UTC · resolved · critical impact
    Investigation mentionedRestoration reported
    1. Jun 8 10:24 UTC investigating: Assets served from Shopify's CDN are temporarily not accessible. We are investigating and will keep you updated.
    2. Jun 8 10:31 UTC investigating: Some merchants and customers are experiencing issues accessing different Shopify services, including storefronts and admins We are investigating this and will keep you updated
    3. Jun 8 10:49 UTC identified: We have identified the problem impacting several Shopify services and are working on a fix.
    4. Jun 8 11:20 UTC resolved: This incident has been resolved.
    View on the provider's status page
  • Interruption in service on some storesMar 22 12:30 UTC · resolved · minor impact
    Service restricted or degradedInvestigation mentioned
    1. Mar 22 12:33 UTC resolved: Some stores are currently inaccessible. We are investigating and will keep you updated.
    View on the provider's status page
  • Admin left nav is missing elementsMar 20 00:21 UTC · resolved · minor impact
    Restoration reported
    1. Mar 20 00:21 UTC identified: Several merchants have reported navigation elements missing from the left navigation. This affects a merchant's ability to use sub-nav items. The problem has been identified and a fix will be rolled out.
    2. Mar 20 00:24 UTC resolved: This incident has now been resolved, and all items in the left nav are now back to normal.
    View on the provider's status page
  • Login issues affecting some merchantsMar 18 21:16 UTC · resolved · minor impact
    Sign-in disruptionInvestigation mentionedRestoration reported
    1. Mar 18 21:16 UTC investigating: We are currently looking into an issue which may affect some merchants' ability to log into parts of Shopify, including Admin
    2. Mar 18 21:19 UTC investigating: There is currently no known impact to Checkouts on any shops.
    3. Mar 18 21:28 UTC investigating: Partner accounts that rely on Identity are also currently affected by this ongoing issue.
    4. Mar 18 21:34 UTC investigating: Merchants using POS may also be affected by the ongoing issues that are being investigated.
    5. Mar 18 21:50 UTC investigating: We continue to investigate the situation that is affecting merchants and partners using Identity, as well as new merchants signing up for new accounts on Shopify. There are currently no known impact on buyers nor checkouts.
    6. Mar 18 22:49 UTC investigating: Our team continues to investigate some issues that may affect Admin, Partner log-in, and potentially other services using Identity for authentication. There is still no known impact on checkouts or storefront for any shops.
    7. Mar 18 23:57 UTC identified: The issue has been identified, and a fix is being prepared
    8. Mar 19 00:33 UTC identified: A fix has been deployed and we are now monitoring all systems.
    9. Mar 19 00:44 UTC monitoring: Continuing to monitor the fix.
    10. Mar 19 00:54 UTC resolved: The incident affecting logins for merchants and partners is now resolved.
    View on the provider's status page
  • Theme Editor degradedFeb 27 14:15 UTC · resolved · minor impact
    Service restricted or degradedRestoration reported
    View on the provider's status page
  • Some discount codes might be improperly applied at checkoutFeb 10 14:36 UTC · resolved · minor impact
    Service restricted or degradedInvestigation mentionedRestoration reported
    View on the provider's status page
  • Checkout completion delayed for some storesJan 25 20:05 UTC · resolved · major impact
    Service restricted or degradedInvestigation mentionedRestoration reported
    View on the provider's status page
  • PayPal not processing paymentsJan 25 19:48 UTC · resolved · major impact
    Service restricted or degradedRestoration reported
    View on the provider's status page
  • Shopify storefronts not loading correctly for some storesJan 23 23:00 UTC · resolved
    Restoration reported
    View on the provider's status page
  • Failures with Shopify Shipping, Shopify Pay and Admin accessJan 20 14:31 UTC · resolved · critical impact
    Investigation mentionedRestoration reported
    View on the provider's status page
  • Checkout completion delayed for some storesJan 17 12:37 UTC · resolved
    Service restricted or degradedInvestigation mentionedRestoration reported
    View on the provider's status page
  • Customer notification emails not being sent for some storesDec 19 21:24 UTC · resolved · minor impact
    Investigation mentionedRestoration reported
    View on the provider's status page
  • Some Shopify apps and services are experiencing difficultiesDec 7 19:30 UTC · resolved · minor impact
    Service restricted or degradedRestoration reported
    View on the provider's status page
  • Avalara service degradation causing some checkouts for merchants using Avalara to fall back to Shopify tax engineDec 4 22:30 UTC · resolved · major impact
    Investigation mentionedRestoration reported
    View on the provider's status page
  • Checkouts on some stores are unavailableDec 4 22:13 UTC · resolved · minor impact
    Service restricted or degradedInvestigation mentionedRestoration reported
    View on the provider's status page
  • Shopify admin is currently unreachableDec 3 15:41 UTC · resolved · critical impact
    Investigation mentionedRestoration reported
    View on the provider's status page
  • FedEx shipping rates not available at checkoutDec 2 16:31 UTC · resolved · minor impact
    Service restricted or degradedRestoration reported
    View on the provider's status page
  • Facebook sales channel not syncingNov 28 15:41 UTC · resolved · minor impact
    Investigation mentionedRestoration reported
    View on the provider's status page
  • Items missing from search results in AdminNov 26 10:20 UTC · resolved
    Investigation mentionedRestoration reported
    View on the provider's status page