Smartsheet

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• Both automated and manual approval workflows are currently failing to executeOct 1 17:03 UTC · postmortem · minor impact
  Service restricted or degradedRestoration reported
  1. Oct 1 17:03 UTC identified: We have identified issues impacting both automated and manual approval workflows. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
  2. Oct 1 18:20 UTC identified: We are continuing to work on a fix for this issue.
  3. Oct 1 19:49 UTC identified: The initial root cause of the issue has been identified and is now resolved. We are working through a backlog of update and approval workflow creations so there may continue to be a delay in delivery.
  4. Oct 1 20:14 UTC monitoring: The outage is resolved, and new update and approval requests are processing normally. A small delay may persist while backlogged requests from the past two hours finish processing.
  5. Oct 1 22:26 UTC resolved: This incident has been fully resolved, and all backlogged requests have been processed and sent.
  6. Oct 13 04:44 UTC postmortem: On October 1, 2026, a deployment issue caused automated and manual approval workflows to fail across our US, EU, and AU regions for approximately 4.5 hours \(our Government cloud region was unaffected throughout\). Our team restored normal workflow execution within about an hour...
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• Investigating blank page or error on Smartsheet LoginSep 21 22:21 UTC · postmortem · major impact
  Provider used security languageSign-in disruptionInvestigation mentionedRestoration reported
  1. Sep 21 22:21 UTC investigating: We are investigating an issue where some customers encounter an intermittent blank page or the error "upstream request timeout" attempting to access the Smartsheet Login page at app.smartsheet.com. Our team is fully engaged in addressing the situation. We will provide frequent...
  2. Sep 21 22:40 UTC monitoring: We are observing stability being restored for Smartsheet Login. We are continuing to monitor it closely to confirm full service stability. We will provide frequent updates until we reach a resolved status.
  3. Sep 22 03:43 UTC resolved: Smartsheet Login functionality has been fully restored and is operating normally. The incident is now resolved.
  4. Oct 6 15:44 UTC postmortem: On September 21, 2026, Smartsheet experienced intermittent login page loading issues across three regions between 11:42 AM and 3:30 PM PDT, impacting Australia from 11:42 AM to 12:34 PM PDT, Europe from 2:05 PM to 3:00 PM PDT, and the United States from 2:05 PM to 3:30 PM PDT....
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• Salesforce connector is experiencing intermittent issuesSep 16 10:36 UTC · postmortem · major impact
  Service taken offlineService restricted or degradedSign-in disruptionInvestigation mentionedRestoration reported
  1. Sep 16 10:36 UTC investigating: We are currently investigating this issue. Services related to Support ticket creation may also expericence issues. Our team is actively working on a resolution and will share updates until the issue reaches monitoring status.
  2. Sep 16 11:27 UTC identified: This issue has been identified and a fix is being implemented in coordination with our partners.
  3. Sep 16 12:40 UTC monitoring: A fix rollout is in progress. We will continue to provide updates as we monitor impact.
  4. Sep 16 15:31 UTC monitoring: We are observing stability being restored for the Salesforce Connector and creating Support Cases through the Customer Support Portal. We are continuing to monitor it closely to confirm full service stability. We will provide frequent updates until we reach a resolved status.
  5. Sep 16 18:51 UTC monitoring: We are observing continued stability for the Salesforce Connector and Customer Support Portal. We will continue to monitor it closely to confirm full service stability. We will provide frequent updates until we reach a resolved status.
  6. Sep 16 21:02 UTC resolved: The Salesforce Connector and Customer Support Portal functionality have been fully restored and are operating normally. The incident is now resolved.
  7. Sep 23 16:50 UTC postmortem: On September 16th, 2026, starting at approximately 3:36 AM PDT, customers began experiencing intermittent errors with the Salesforce Connector and with creating cases through the Customer Support Portal. The issue was caused by a widespread outage at our upstream CRM service...
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• Smartsheet and Smartsheet Login Unavailable for Smartsheet USSep 11 20:20 UTC · postmortem · major impact
  Service restricted or degradedSign-in disruptionInvestigation mentionedRestoration reported
  1. Sep 11 20:20 UTC investigating: We're currently investigating reports of login and access failures affecting all users, with the app displaying the error "We're having trouble reaching Smartsheet right now." Our team is actively working on a resolution and will share frequent updates until the issue reaches...
  2. Sep 11 20:50 UTC identified: We've identified the issue and implemented a change, which has resulted in Smartsheet loading and users being able to log in successfully. However, an error message is still appearing on the home screen during a hard refresh. Our team is continuing to investigate this remaining...
  3. Sep 11 21:24 UTC monitoring: The change we implemented has resolved the login and access issues, and Smartsheet is now loading successfully for all users. Things appear stable at this time. We are continuing to monitor the situation closely and will provide an update once we've confirmed full resolution.
  4. Sep 11 23:29 UTC resolved: This incident has been resolved.
  5. Sep 18 15:14 UTC postmortem: On September 11th, 2026, starting at 12:47 PM PDT, users in the US began experiencing errors logging in to and accessing Smartsheet. Users in the EU and AU regions were not affected. By approximately 1:38 PM PDT, full service was confirmed to be restored. Our engineering teams...
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• Unexpected HTTP response code affecting login, sheet access, Control Center, Dynamic View and other premium appsAug 27 13:33 UTC · postmortem · critical impact
  Service restricted or degradedSign-in disruptionInvestigation mentionedRestoration reported
  1. Aug 27 13:33 UTC investigating: We are investigating an outage impacting login, sheet access, Control Center, and Dynamic View. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
  2. Aug 27 13:52 UTC monitoring: A fix has been implemented and we are monitoring the results.
  3. Aug 27 15:53 UTC resolved: This incident has been resolved.
  4. Sep 11 04:20 UTC postmortem: Between August 26 and August 28, 2026, customers experienced intermittent issues logging in to Smartsheet and loading sheets, Dashboards, Reports, and certain premium applications, including Control Center, Dynamic View, WorkApps, and Resource Management. The most significant...
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• Sheets in Smartsheet US are failing to loadAug 26 13:28 UTC · postmortem · critical impact
  Service restricted or degradedSign-in disruptionInvestigation mentionedRestoration reported
  1. Aug 26 13:28 UTC investigating: We're investigating an issue where some sheets in the US Smartsheet instance are failing to load. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
  2. Aug 26 14:39 UTC investigating: We're still investigating an issue where some sheets in the US Smartsheet instance are failing to load. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
  3. Aug 26 15:17 UTC investigating: We're still investigating an issue where some sheets in the US Smartsheet instance are failing to load. This issue is also impacting Reports and Dashboards, as well as Premium Apps including Dynamic View, WorkApps, and Resource Management. Our team remains fully engaged in...
  4. Aug 26 15:47 UTC investigating: We are continuing to investigate this issue.
  5. Aug 26 16:08 UTC identified: We have implemented a fix to mitigate the issue causing sheets in the US Smartsheet instance to fail to load, as well as the impact on Reports, Dashboards, and Premium Apps (Dynamic View, WorkApps, Resource Management, and Control Center). System metrics are currently showing...
  6. Aug 26 16:22 UTC monitoring: A fix has been implemented and we are monitoring the results.
  7. Aug 26 18:23 UTC resolved: This incident has been resolved.
  8. Sep 11 04:19 UTC postmortem: Between August 26 and August 28, 2026, customers experienced intermittent issues logging in to Smartsheet and loading sheets, Dashboards, Reports, and certain premium applications, including Control Center, Dynamic View, WorkApps, and Resource Management. The most significant...
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• Intermittent Cell Link and Cross Sheet Reference delays/failuresAug 25 20:45 UTC · postmortem · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Aug 25 20:45 UTC investigating: We are investigating delays or failures impacting Cell Links and Cross Sheet References. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
  2. Aug 25 21:25 UTC investigating: We are still investigating this issue. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
  3. Aug 25 22:09 UTC identified: This issue has been identified and a fix is being implemented.
  4. Aug 25 22:23 UTC monitoring: A fix has been implemented and we are monitoring the service for ensured stability.
  5. Aug 26 00:23 UTC resolved: This incident has been resolved.
  6. Sep 17 23:30 UTC postmortem: Between August 24 and August 28, 2026, a performance optimization caused certain formulas and cross-sheet references to evaluate incorrectly or produce errors following row insertions or deletions. The root cause was an asynchronous calculation change that performed partial data...
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• Sheets, Reports, and Workflow Services Are ImpactedAug 11 19:51 UTC · postmortem · critical impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Aug 11 19:51 UTC investigating: We are investigating issues with Sheets, Reports, and Workflows. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
  2. Aug 11 20:26 UTC investigating: We're continuing to look into this and are working toward a mitigation that we expect to have in place soon.
  3. Aug 11 21:02 UTC monitoring: A mitigation is now in place, and we're seeing a strong recovery. We'll continue monitoring closely to confirm the issue is fully resolved.
  4. Aug 11 23:20 UTC resolved: This incident has been resolved.
  5. Aug 19 22:38 UTC postmortem: On August 11 from approximately 7:00 AM to 4:20 PM PDT, some customers experienced timeouts or failures when loading sheets and reports, as well as automation workflow failures that caused some workflows to disable due to elevated error rates. The incident was caused by a...
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• Smartsheet Slowness and Timeout ErrorsJul 30 14:54 UTC · postmortem · major impact
  Investigation mentionedRestoration reported
  1. Jul 30 14:54 UTC investigating: We are investigating slowness and timeout errors in Smartsheet, impacting sheets, premium apps, connectors, and API. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
  2. Jul 30 15:26 UTC identified: We have identified the issue responsible for the Smartsheet slowness and timeout issue and are implementing a fix. We will provide frequent updates until we reach a monitoring status.
  3. Jul 30 15:40 UTC monitoring: We are observing stability being restored for Smartsheet, Premium Apps, Connectors, and API. We are continuing to monitor it closely to confirm full service stability. We will provide an update once resolution is confirmed.
  4. Jul 30 15:42 UTC monitoring: We are continuing to monitor for any further issues.
  5. Jul 30 17:41 UTC resolved: This incident has been resolved.
  6. Aug 20 17:23 UTC postmortem: On July 30, 2026, between approximately 11:00 and 15:57 UTC, some customers could not load sheets and experienced API timeouts. This also affected Control Center, Table View, Timeline and Board views, Reports, Dashboards, Forms, Dynamic View, and Bridge integrations. The cause...
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• Smartsheet US is not loadingJul 15 09:23 UTC · postmortem · major impact
  Service restricted or degradedSign-in disruptionInvestigation mentionedRestoration reported
  1. Jul 15 09:23 UTC investigating: We are currently investigating an issue preventing Smartsheet US from successfully loading. Attempts to log in to Smartsheet US or access items may result in loading screens that do not complete. We will provide an update in 30 minutes.
  2. Jul 15 09:38 UTC identified: The issue has been identified and a fix is being implemented.
  3. Jul 15 09:44 UTC monitoring: A fix has been implemented and we are monitoring the results.
  4. Jul 15 09:55 UTC resolved: This incident has been resolved.
  5. Jul 17 01:22 UTC postmortem: Starting at approximately 1:44 AM PT on July 15, 2026, some customers may have experienced errors when performing actions that rely on Smartsheet's authorization checks, such as access checks on assets. This was caused by a temporary issue during a routine system update that...
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• Investigating missing or delayed Update / Approval Requests notifications and emailsJun 24 21:51 UTC · postmortem · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
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• Increased spam activity with Smartsheet FormsJun 18 21:42 UTC · postmortem · minor impact
  Sign-in disruptionInvestigation mentionedRestoration reported
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• Smartsheet add-ons for Google is not workingJun 10 22:21 UTC · postmortem · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
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• Investigating assets unexpectedly moved from Folders to the Parent WorkspaceJun 3 20:28 UTC · postmortem
  Service restricted or degradedInvestigation mentionedRestoration reported
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• Sheets Not Loading/Opening – "Trouble Reaching Smartsheet" ErrorMay 27 17:50 UTC · postmortem · minor impact
  Investigation mentionedRestoration reported
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• Investigating Workspace panel not opening or closing unexpectedlyApr 22 16:45 UTC · postmortem · minor impact
  Investigation mentionedRestoration reported
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• Smartsheet's Resource Management Integration Loading IssuesApr 17 19:23 UTC · resolved · minor impact
  Restoration reported
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• Failures during Form SubmissionsApr 13 16:33 UTC · postmortem · major impact
  Investigation mentionedRestoration reported
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• Proof Performance and WatermarksMar 31 18:53 UTC · postmortem · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
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• User & Group ManagementMar 24 15:16 UTC · postmortem · major impact
  Investigation mentionedRestoration reported
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• Form Submissions issueMar 3 17:16 UTC · postmortem · major impact
  Investigation mentionedRestoration reported
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• Brandfolder Monthly Reports DelayedFeb 27 21:55 UTC · postmortem · major impact
  Service restricted or degradedRestoration reported
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• PROD-AU home not loadingFeb 22 12:17 UTC · postmortem · critical impact
  Sign-in disruptionInvestigation mentionedRestoration reported
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• Resource Management Advanced reports failing to create and refresh.Feb 17 16:08 UTC · postmortem · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
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• Proof links returning a blank screenFeb 10 19:06 UTC · postmortem
  Restoration reported
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