Socure

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• RETROACTIVE: [SEV3] - Sandbox RiskOS Webhooks Not FiringOct 27 16:00 UTC · resolved
  Restoration reported
  1. Oct 27 17:08 UTC resolved: On October 27, 2026, some customers were unable to receive RiskOS Sandbox webhooks. The issue was caused by invalid webhook configurations that caused the Sandbox notification sender to stop processing events. The malformed configurations have since been corrected. All...
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• [SEV3] eCBSV API Outage Resulting in 5xx ErrorsOct 23 21:00 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Oct 23 21:00 UTC monitoring: SSA is currently experiencing a service-impacting event affecting multiple applications and services, including the Electronic Consent Based Social Security Number Verification (eCBSV) service. A small number of transactions are affected as the disruption was first noted at...
  2. Oct 23 21:12 UTC resolved: At approximately 4:56 (ET), service has been restored and eCBSV is operating normally at this time. We apologize for any inconveniences this may have caused.
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• [SEV3] Intermittent Latency in Dashboard For DocV Image Display and DownloadOct 19 19:04 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  1. Oct 19 19:04 UTC investigating: We are currently investigating an issue that is causing intermittent latency with displaying and downloading DocV Images for a small percentage of completed transactions. There is no impact to DocV nor evaluations at this time but images may take additional time to appear.
  2. Oct 19 21:15 UTC monitoring: Our team has taken steps to mitigate the latency experienced for DocV image display and downloads. There continues to be no impact to DocV evaluations at this time and the team will continue to monitor the situation. We will provide another update once all impact has been...
  3. Oct 20 01:57 UTC resolved: This issue has been resolved, and we’re monitoring performance to ensure the services remain stable. We apologize for any inconvenience this may have caused.
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• RETROACTIVE: [SEV3] - eCBSV API Outage Resulting in 5xx ErrorsOct 18 19:33 UTC · resolved
  Service restricted or degradedRestoration reported
  1. Oct 18 19:33 UTC resolved: SSA experienced a service-impacting event that affected multiple applications and services, including the Electronic Consent Based Social Security Number Verification (eCBSV) service. A small number of transactions were affected as the disruption began at approximately 2:50PM...
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• [Sev3] Elevated error rate for RiskOS Evaluation APIsOct 16 20:20 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Oct 16 20:20 UTC investigating: Starting at 3:00 EDT, some customers may experience intermittent errors or failed requests when using the RiskOS Evaluate APIs. We’ve identified a database issue and are actively working to resolve it. We apologize for the disruption and appreciate your patience while we...
  2. Oct 16 21:18 UTC monitoring: We’ve taken an interim measure, and the elevated error rate has subsided. We haven’t observed related errors in the past 15 minutes. We’re moving the incident to monitoring while we continue work on a full resolution. We’ll share another update when the situation changes.
  3. Oct 16 22:59 UTC monitoring: We appreciate your patience as our team is still monitoring the situation closely. Error rates have subsided as we continue to work towards a full resolution.
  4. Oct 17 02:10 UTC resolved: The incident has been resolved, and we are no longer seeing errors. Services are operating normally, and we’ll continue to monitor performance. We appreciate your patience while we worked through this.
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• RETROACTIVE: [SEV 1] Outage Resulting in 5xx ErrorsOct 16 02:23 UTC · postmortem · critical impact
  Service restricted or degradedRestoration reported
  1. Oct 16 02:23 UTC resolved: Socure RiskOS and ID+ services have been restored. An error in a rollout caused a temporary spike in error rates from our services between 18:12 and 18:56 Eastern time. The error has been corrected and services are stable now. We understand this outage is unacceptable and a full...
  2. Oct 17 01:42 UTC postmortem: ## **Root Cause Analysis** **Incident:** Socure APIs Outage **Date Range:** 15-Oct-2026 **Impact:** Interruption in service for Socure APIs **Status:** Resolved ### **1. Summary** On 15-Oct-2026, between 18:12 and 19:00 Eastern time Socure experienced an interruption to...
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• [SEV 1] Outage Resulting in 5xx ErrorsOct 15 22:39 UTC · postmortem · critical impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Oct 15 22:39 UTC investigating: We are currently experiencing an active incident that is impacting service availability. We are currently investigating the issue and will provide updates as soon as we have additional information.
  2. Oct 15 23:04 UTC monitoring: Socure RiskOS and ID+ services have been restored. An error in a rollout caused a temporary spike in error rates from our services between 18:20 and 18:56 Eastern time. The error has been corrected and services are stable now. We understand this outage is unacceptable and a full...
  3. Oct 15 23:04 UTC monitoring: Socure RiskOS and ID+ services have been restored. An error in a rollout caused a temporary spike in error rates from our services between 18:12 and 18:56 Eastern time. The error has been corrected and services are stable now. We understand this outage is unacceptable and a full...
  4. Oct 15 23:08 UTC resolved: Socure RiskOS and ID+ services have been restored. An error in a rollout caused a temporary spike in error rates from our services between 18:12 and 18:56 Eastern time. The error has been corrected and services are stable now. We understand this outage is unacceptable and a full...
  5. Oct 17 01:30 UTC postmortem: ## **Root Cause Analysis** **Incident:** Socure APIs Outage **Date Range:** 15-Oct-2026 **Impact:** Interruption in service for Socure APIs **Status:** Resolved ### **1. Summary** On 15-Oct-2026, between 18:12 and 19:00 Eastern time Socure experienced an interruption to...
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• [SEV3] - eCBSV API Outage Resulting in 5xx ErrorsOct 15 14:52 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Oct 15 14:52 UTC identified: We are currently experiencing an unplanned outage affecting the eCBSV module due to SSA responses, resulting in 5xx errors. Socure has contacted the vendor to investigate the issue and determine when service is expected to be restored.
  2. Oct 15 14:55 UTC monitoring: Error rates have subsided over the last few minutes. We are monitoring these rates, and pending our vendor response.
  3. Oct 15 15:59 UTC resolved: SSA experienced a service-impacting event that affected multiple applications and services, including the Electronic Consent Based Social Security Number Verification (eCBSV) service. The disruption began at approximately 10:19AM (ET) on October 15, 2026, and was resolved at...
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• RETROACTIVE: Watchlist Module LatencyOct 9 23:25 UTC · resolved · major impact
  Restoration reported
  1. Oct 9 23:25 UTC resolved: We experienced elevated transaction failures affecting Watchlist Plus and Watchlist Premier. The issue has been resolved, and we’re monitoring performance to ensure the services remain stable. We apologize for any inconvenience this may have caused.
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• [Sev3] Delayed Case Updates in the Case Management UISep 22 12:26 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Sep 22 12:26 UTC identified: We are investigating an issue causing delays in case updates being reflected in the RiskOS Case Management UI. Our Engineering team is actively working to identify the root cause and restore normal update behavior. We will provide further updates as more information becomes...
  2. Sep 22 13:22 UTC monitoring: We have identified the root cause of the issue affecting updates in the RiskOS Case Management UI. This issue is limited to a subset of cases and specifically affects the Case Search functionality, which may temporarily show outdated case states. Please note that case status...
  3. Sep 22 14:09 UTC resolved: The issue affecting case status updates has been resolved. All the new cases are being processed correctly. We sincerely apologize for any inconvenience this may have caused and appreciate your patience while our team worked to resolve it.
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• RETROACTIVE: [Sev3] RiskOS Webhook ReplaySep 21 11:57 UTC · resolved
  Restoration reported
  View on the provider's status page
• [SEV3] Batch processing delays on the dashboardSep 16 14:36 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• [Sev3] Increased Latency with Sigma Fraud and SyntheticSep 16 09:39 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
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• RETROACTIVE: [SEV3] - Minimal 5xx errors in ProductionSep 10 19:39 UTC · resolved
  Service restricted or degradedRestoration reported
  View on the provider's status page
• RETROACTIVE: [Sev3] Elevated 5XX errors for Fraud, KYC, WatchlistSep 9 11:37 UTC · postmortem
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• [SEV3] Impact on DocV and Watchlist monitoring eventsSep 8 14:54 UTC · postmortem
  Service restricted or degradedInvestigation mentionedRestoration reported
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• eCBSV Transaction Failure due to high latencySep 2 18:31 UTC · resolved · minor impact
  Restoration reported
  View on the provider's status page
• [SEV3] Observed ID+ WL transactions failures due to latencyAug 10 15:40 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• RETROACTIVE: [Sev3] DocV Webhook Delivery IssueAug 4 05:00 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• [SEV3] Increased Latency Affecting TransactionsAug 3 16:54 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentioned
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• [SEV3] Errors affecting enablement of Watchlist Monitoring SubscriptionsJul 17 15:06 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• RETROACTIVE: [Sev3] Elevated 5XX errors for WatchlistJul 14 14:17 UTC · resolved
  No classified wording
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• [SEV 3] 5xx Errors Across Multiple ModulesJun 26 20:06 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
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• RETROACTIVE: [Sev2] RiskOS Delayed Webhook DeliveriesJun 26 16:30 UTC · postmortem
  Service restricted or degradedInvestigation mentionedRestoration reported
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• RiskOS Service DegradationJun 23 02:56 UTC · postmortem · major impact
  Service taken offlineService restricted or degradedInvestigation mentionedRestoration reported
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