SpotOn

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• Gift Card Operational ErrorsAug 26 13:18 UTC · resolved
  Restoration reported
  1. Aug 26 13:18 UTC monitoring: We have acknowledged an issue with third-party gift card transactions and are actively monitoring it.
  2. Aug 26 13:30 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Online orders (Doordash, Ubereats, ORD) are not showing modifiers when orders reach the kitchenAug 10 17:07 UTC · resolved
  Investigation mentionedRestoration reported
  1. Aug 10 17:07 UTC investigating: We are currently investigating this issue.
  2. Aug 10 17:25 UTC monitoring: Issue has been identified and we are seeing recovery.
  3. Aug 10 17:43 UTC monitoring: We are continuing to monitor for any further issues.
  4. Aug 10 17:43 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Teamwork Wages DisriptionJul 3 15:42 UTC · resolved
  Investigation mentionedRestoration reported
  1. Jul 3 15:42 UTC investigating: We are investigating issues related to wages set in our Teamwork product and will provide updates.
  2. Jul 3 16:05 UTC identified: The issue has been identified and a fix is being implemented.
  3. Jul 3 16:55 UTC identified: The fix is running and locations are starting to be restored to regular wage data.
  4. Jul 3 17:35 UTC monitoring: A fix has been implemented and we're monitoring the results.
  5. Jul 3 18:17 UTC resolved: This incident has been resolved.
  View on the provider's status page
• GoTo Degraded PerforamnceJul 2 21:12 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Jul 2 21:12 UTC identified: We are currently investigating reports of degraded performance on our GoTo App. We have stabilized services and are validating performance.
  2. Jul 2 21:38 UTC monitoring: A fix has been implemented and we are monitoring the results.
  3. Jul 2 22:08 UTC monitoring: We are continuing to monitor for any further issues.
  4. Jul 2 22:24 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Degraded performance on Dashboard and Processing PaymentsJun 26 22:41 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Jun 26 22:41 UTC investigating: We are currently investigating reports around degraded performance of SpotOn dashboard, terminals, payment processing, and API. Our team is working to identify the root cause and will provide an update within 30 minutes.
  2. Jun 26 22:57 UTC investigating: We are continuing to investigate this issue. Currently you can set up QR Ordering to take payments while we investigate. Help article here on step by step - https://help.spoton.com/space/SK/5247467553/QR+Scan+&+Pay+Configuration+%7C+SpotOn+Order
  3. Jun 26 22:58 UTC investigating: We are continuing to investigate this issue.
  4. Jun 26 22:59 UTC investigating: QR Code Scan & Pay is working and an option for those experiencing payment issues: https://help.spoton.com/space/SK/5247467553/QR+Scan+&+Pay+Configuration+%7C+SpotOn+Order
  5. Jun 26 23:18 UTC investigating: We are actively investigating this issue. QR Code ordering continues to be the best workaround. We are slowly seeing performance rebound on Dashboard and payment processing but continuing to investigate.
  6. Jun 26 23:25 UTC identified: The team has identified the problem. We are actively working on a resolution.
  7. Jun 26 23:33 UTC monitoring: We have a fix in place and are seeing things return to normal. We continue to monitor the situation.
  8. Jun 26 23:40 UTC monitoring: We are seeing performance come back online, but are continuing to monitor.
  9. Jun 27 00:22 UTC resolved: The solution has been successfully applied and systems have returned to normal. We will continue to monitor throughout the weekend.
  View on the provider's status page
• Funding Delay for Some MerchantsJun 10 16:29 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Jun 10 16:29 UTC monitoring: Today's funding is running behind schedule for some merchants. You can expect to receive your funds as follows: • If using Morning Funding: 3–4 hours later than your usual funding time • If using traditional ACH funding: by approximately 5:00 p.m. local time We apologize for...
  2. Jun 10 21:44 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Known issue with DoorDash integrationMay 5 16:48 UTC · resolved
  Restoration reported
  1. May 5 16:48 UTC investigating: There is a known issue with the DoorDash integration that is confirmed to be In Progress on DoorDash's side. We are monitoring for resolution.
  2. May 5 18:19 UTC resolved: The DoorDash integration issue has been resolved. Order requests are processing successfully, and no further action is required.
  View on the provider's status page
• Delayed Merchant Funding – April 16, 2026Apr 16 14:34 UTC · resolved
  Service restricted or degradedRestoration reported
  1. Apr 16 14:34 UTC investigating: Merchant funding for transactions processed on April 15, 2026 is delayed due to a file transfer issue. No transactions have been lost or incorrectly processed. We are actively working to resolve the issue.
  2. Apr 16 15:31 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Fed ACH rail outageMar 3 15:09 UTC · resolved
  Service restricted or degradedRestoration reported
  1. Mar 3 15:09 UTC investigating: Federal reserve ACH system is experience service degradation, which is impacting funding. We will continue to provide updates as the Fed releases more information.
  2. Mar 3 16:10 UTC monitoring: We are continuing to monitor the issue and any progress made by the Fed. Some ACH's in the first window may have now processed.
  3. Mar 3 19:19 UTC monitoring: Fed ACH systems are restored and affected merchants should start seeing their funds deposit.
  4. Mar 3 20:23 UTC resolved: Fed ACH system has restored operations. Incident is resolved.
  View on the provider's status page
• Intermittent failures sending orders to Fresh KDSFeb 26 22:27 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  1. Feb 26 22:27 UTC investigating: We are currently investigating this issue.
  2. Feb 26 22:28 UTC monitoring: This issue appears to be recovering. We're continuing to monitor.
  3. Feb 26 22:37 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Express modifier groups not loading in DashboardFeb 25 22:47 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Dashboard new user activation failingFeb 24 18:18 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Third Party Online Ordering, User Creation/Editing in Dashboard and Terminal Login are ImpactedNov 25 16:37 UTC · resolved · major impact
  Sign-in disruptionInvestigation mentionedRestoration reported
  View on the provider's status page
• SpotOn Services down due to Cloudflare outageNov 18 14:32 UTC · resolved
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Gift Card Transaction Failures Due to Third Party OutageOct 29 17:35 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Support Phone Lines are down - please use emailOct 20 20:11 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Teamwork and Online Ordering Outage (due to AWS Outage)Oct 20 20:06 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Funding is delayed for Citizens Bank merchants as well as DayCheck employee tips (due to AWS Outage)Oct 20 19:51 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentioned
  View on the provider's status page
• Dashboard + Reporting are not loading (due to AWS outage)Oct 20 17:41 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Support Phone Lines are down - please use emailOct 20 16:33 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Funding is delayed for Citizens Bank merchants (due to AWS Outage)Oct 20 14:01 UTC · resolved · major impact
  Service restricted or degraded
  View on the provider's status page
• AWS Service DegradationOct 20 09:48 UTC · resolved
  Service restricted or degraded
  View on the provider's status page
• Online Payments Service DisruptionSep 26 21:52 UTC · resolved · critical impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Intermittent login issues to SpotOn DashboardSep 8 18:51 UTC · resolved
  Sign-in disruptionInvestigation mentionedRestoration reported
  View on the provider's status page
• Support Phone Lines are down - please use emailSep 5 19:47 UTC · resolved
  Service restricted or degradedRestoration reported
  View on the provider's status page