Square

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• Service DisruptionNov 4 21:22 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Nov 4 21:22 UTC investigating: We are currently experiencing a disruption that is impacting some e-money transactions. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as...
  2. Nov 4 22:17 UTC monitoring: We have released a fix for E-money payment processing and are beginning to see impacted services return to full functionality. Your business's ability to operate smoothly is our top priority, and our Engineering team is taking proactive steps to prevent similar incidents. Thank...
  3. Nov 4 22:32 UTC resolved: The disruption affecting E-money card payments in Japan is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution...
• Service DisruptionNov 4 19:27 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Nov 4 19:27 UTC investigating: We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we...
  2. Nov 4 19:31 UTC monitoring: We have released a fix for Payment Acceptance and Orders and are beginning to see some impacted services return to full functionality. Your business's ability to operate smoothly is our top priority, and our Engineering team is taking proactive steps to prevent similar...
  3. Nov 4 20:52 UTC resolved: The disruption affecting payment processing and order delays is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this...
• Service DisruptionOct 27 23:43 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Oct 27 23:43 UTC investigating: We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we...
  2. Oct 27 23:45 UTC investigating: We are currently experiencing a disruption that is impacting some Square services. Sellers will experience a disruption with delays in orders syncing across devices, including orders reaching kitchen displays. We understand how important it is for all of our services to be...
  3. Oct 28 00:04 UTC monitoring: We have released a fix for Point of Sale and Kitchen Display System and are beginning to see impacted services return to full functionality. Your business's ability to operate smoothly is our top priority, and our Engineering team is taking proactive steps to prevent similar...
  4. Oct 28 00:27 UTC resolved: The issue causing delays in orders syncing across devices, including orders reaching kitchen displays, is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We...
  5. Nov 4 23:57 UTC resolved: The issue causing delays in orders syncing across devices, including orders reaching kitchen displays, is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We...
• Service DisruptionOct 18 04:37 UTC · resolved · minor impact
  Service restricted or degraded
  1. Oct 18 04:37 UTC investigating: We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we...
  2. Oct 18 07:36 UTC resolved: We recently experienced a disruption that impacted some Square services. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your...
• Service DisruptionOct 7 18:38 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Oct 7 18:38 UTC identified: We are continuing to work on a fix for Square Credit Card. Sellers will experience a disruption with adding their Square Credit Card to a digital wallet. We understand how important it is for all of our services to be running for your business, we'll be back with further updates...
  2. Oct 8 00:10 UTC resolved: The issue preventing some sellers from adding their Square Credit Card to digital wallets such as Apple Pay is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We...
• Service DisruptionSep 27 04:08 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Sep 27 04:08 UTC monitoring: We experienced widespread elevated latency and service errors across Square. Services have largely recovered, though some residual errors are still happening with Payment Authorization, Refunds, Tip Adjustments, KDS delivery, and Printing. Reporting in Dashboard is also delayed....
  2. Sep 27 05:55 UTC resolved: Services have now recovered. Reporting in Dashboard may be delayed. Tip Adjustments that were previously failing can now be entered. We recommend doing so today.
• Service DisruptionSep 24 21:16 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Sep 24 21:16 UTC investigating: We are experiencing a disruption with some payment processing at point of sale. Your ability to accept payments is our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience during this disruption.
  2. Sep 24 21:28 UTC resolved: JCN card processing has been restored to full functionality. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.
• Service DisruptionSep 21 19:40 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Sep 21 19:40 UTC identified: We are continuing to work on a fix for Square Point of Sale. Some Sellers will experience a disruption with saving open orders on iOS. We understand how important it is for all of our services to be running for your business, we'll be back with further updates as they come to...
  2. Sep 23 21:18 UTC monitoring: We have released a fix for Square Point of Sale and are beginning to see impacted services return to full functionality. Your business's ability to operate smoothly is our top priority, and our Engineering team is taking proactive steps to prevent similar incidents. Thank you...
  3. Sep 24 00:25 UTC resolved: The issue affecting order creation on Square Point of Sale has been resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this...
• Service DisruptionSep 18 19:07 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Sep 18 19:07 UTC investigating: We are currently experiencing a disruption with Square Online. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience during this disruption.
  2. Sep 18 19:17 UTC investigating: We are currently experiencing a disruption with some Square Online sites loading slowly. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience during this disruption.
  3. Sep 18 23:01 UTC resolved: The issue affecting Square Online loading times is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.
• Transfers DisruptionSep 18 00:26 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Sep 18 00:26 UTC identified: We are currently experiencing a disruption with some Instant Transfers to Visa cards issued by Bank of Nova Scotia and Tangerine Bank. We recommend retrying failed Instant Transfers. Your business operations are our top priority and our team is working with our banking partners...
  2. Sep 18 15:33 UTC resolved: The disruption with some Instant Transfers to Visa cards issued by Bank of Nova Scotia and Tangerine Bank is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We...
• Service DisruptionSep 16 18:58 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
• Service DisruptionSep 14 16:52 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
• Payments DisruptionSep 10 21:14 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
• Service DisruptionAug 24 03:15 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
• Chat Support Outage Aug 18 17:49 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
• Service DisruptionAug 15 04:48 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
• Dashboard DisruptionAug 4 20:54 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
• Delayed sales reporting data disruptionJul 24 20:57 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
• Payments DisruptionJul 22 16:57 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
• Payment DisruptionJul 15 23:43 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
• Phone Support: Higher Than Expected Wait TimesJul 7 01:30 UTC · resolved · minor impact
  No classified wording
• DoorDash DisruptionJun 28 23:46 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
• Service DisruptionJun 22 14:47 UTC · resolved · minor impact
  Service restricted or degraded
• Service DisruptionMay 4 23:31 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentioned
• Degraded Performance: Instant TransfersApr 30 22:53 UTC · resolved · major impact
  Service restricted or degradedRestoration reported