DFX Intelligence
Which companies just had a verified incident, who lends to them and who owns them. Every claim carries its evidence level and its source. How we decide what is confirmed
US critical infrastructure monitor
Stax
Payments · FL (headquarters)
Monitoring
Not checked: the site's robots.txt does not allow it.: last success Nov 6 12:35 UTC
Public findings
0
Provider status posts on record
51
Cyber and operational findings
Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.
No public findings for this organisation.
Provider status posts
Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.
- Intermittent Processing Issues - NMINov 5 14:27 UTC · resolved · minor impactRestoration reported
- Nov 5 14:27 UTC identified: We have been notified that the gateway provider, NMI is experiencing a technical issue. Some merchants may experience increased processing times, intermittent errors, or transaction timeouts. We we will provide further updates as more information becomes available.
- Nov 5 14:50 UTC monitoring: The provider has identified the cause of the issue and implemented a fix. We will be monitoring the results.
- Nov 5 15:02 UTC resolved: This incident has been resolved.
- Intermittent Processing Issues - TSYSNov 4 12:45 UTC · resolved · minor impactRestoration reported
- Nov 4 12:45 UTC identified: We have identified an issue with the upstream TSYS processor affecting transaction processing. Some merchants may experience increased processing times, intermittent errors, or transaction timeouts. We we will provide further updates as more information becomes available.
- Nov 4 13:29 UTC resolved: This incident has been resolved.
- Potential Funding DelayOct 27 18:17 UTC · resolved · major impactService restricted or degradedRestoration reported
- Oct 27 18:17 UTC identified: We have been notified that a third party experienced a technical error which may be impacting funding of batches that processed on 10/23/26 - 10/24/26. We will share further updates from the provider as they become available.
- Oct 28 18:32 UTC identified: We have been notified by the provider that delays to some batches are still occurring. We will continue to provide updates as they become available to us.
- Oct 29 16:16 UTC monitoring: The provider has notified us that funding has begun for some of the delayed batches. Customers should see activity in their accounts in the coming days.
- Oct 29 20:44 UTC resolved: This incident has been resolved.
- Funding Delay October 20, 2026Oct 20 21:22 UTC · resolved · major impactService restricted or degradedRestoration reported
- Oct 20 21:22 UTC identified: We have identified a funding delay impacting a subset of merchants. Merchants who expected to be funded today, October 20th, 2026 will now be funded tomorrow, October 21, 2026. The issue has been resolved and future funding is expected to proceed as normal.
- Oct 21 12:03 UTC resolved: This incident has been resolved.
- ACH Processing DisruptionOct 6 20:00 UTC · resolvedService restricted or degradedRestoration reported
- Oct 7 14:11 UTC resolved: An issue occurred involving an internal server that temporarily impacted the processing of certain ACH transactions. Our technical teams have resolved the issue, and platform functionality is operating normally.
- Payment Link ErrorsSep 28 14:19 UTC · resolved · minor impactRestoration reported
- Sep 28 14:19 UTC identified: We are aware of a technical issue originating from a third-party provider which may cause an error message to appear when attempting to create payment links. The provider has identified the issue and a fix is being implemented.
- Sep 28 15:08 UTC resolved: This incident has been resolved.
- Processing ErrorsJul 24 16:00 UTC · resolvedNo classified wording
- Jul 24 18:23 UTC resolved: Between 12:34 PM EDT - 2:08 PM EDT, certain users may have experienced an error message when attempting to process payments via an invoice or website payment. A fix has been implemented and we are monitoring the results.
- Intermittent Reporting ErrorsJun 30 21:49 UTC · resolved · minor impactInvestigation mentionedRestoration reported
- Jun 30 21:49 UTC investigating: We are currently investigating an increase in errors affecting some reporting endpoints. Our team is actively working to identify the cause and restore normal service. We will provide another update as soon as more information is available.
- Jun 30 22:32 UTC identified: The issue has been identified and a fix is being implemented.
- Jun 30 23:19 UTC monitoring: A fix has been implemented and we are monitoring the results.
- Jun 30 23:28 UTC resolved: This incident has been resolved.
- Processing ErrorsApr 29 15:58 UTC · resolved · minor impactRestoration reported
- Apr 29 15:58 UTC identified: We have identified an issue related to gateway services that may impact processing capabilities for a subset of customers. Our teams are working on a resolution and will continue to provide updates.
- Apr 29 17:00 UTC monitoring: A fix has been implemented and we are currently monitoring the results.
- Apr 29 19:39 UTC resolved: This incident has been resolved.
- System Stability IssuesApr 16 16:43 UTC · resolved · minor impactRestoration reported
- Apr 16 16:43 UTC investigating: We are aware of system stability issues and teams are actively working to resolve the issue.
- Apr 16 17:21 UTC monitoring: The system has been stabilized and we are continuing to monitor.
- Apr 17 13:51 UTC resolved: This incident has been resolved.
- System Stability IssuesMar 10 22:35 UTC · resolved · critical impactRestoration reportedView on the provider's status page
- Fee StatementsMar 10 13:51 UTC · resolved · minor impactInvestigation mentionedRestoration reportedView on the provider's status page
- Funding DelayMar 3 14:35 UTC · resolvedService restricted or degradedRestoration reportedView on the provider's status page
- Gateway OutageJan 23 17:14 UTC · resolved · major impactService restricted or degradedRestoration reportedView on the provider's status page
- Outbound SMS DegradationDec 12 01:21 UTC · resolved · minor impactRestoration reportedView on the provider's status page
- Stax Pay and Stax Connect Service IssueNov 18 13:54 UTC · resolved · critical impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- Payment Service DisruptionNov 5 16:13 UTC · resolved · minor impactService restricted or degradedRestoration reportedView on the provider's status page
- Payment Service DisruptionNov 3 21:31 UTC · resolved · minor impactService restricted or degradedRestoration reportedView on the provider's status page
- Scheduled PaymentsOct 23 21:02 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- Payment Service DisruptionOct 13 20:03 UTC · resolved · minor impactService restricted or degradedRestoration reportedView on the provider's status page
- Payment Service DisruptionSep 30 18:41 UTC · resolved · minor impactService restricted or degradedRestoration reportedView on the provider's status page
- Service DisruptionSep 26 21:40 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- Data Export DegradationSep 18 20:24 UTC · resolved · minor impactRestoration reportedView on the provider's status page
- Service DisruptionSep 11 12:47 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- 3rd Party OutageApr 14 20:26 UTC · resolved · minor impactService restricted or degradedRestoration reportedView on the provider's status page