Skip to content

Which companies just had a verified incident, who lends to them and who owns them. Every claim carries its evidence level and its source. How we decide what is confirmed

US critical infrastructure monitor

Synctera

Payments · CA (headquarters)

Monitoring
From the provider's public status feed: last success Nov 6 21:35 UTC
Public findings
0
Provider status posts on record
25

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

  • Mastercard digital wallet token outageJul 29 13:56 UTC · resolved · major impact
    Service restricted or degradedRestoration reported
    1. Jul 29 13:56 UTC monitoring: Mastercard is currently experience an issue affecting digital wallet token operations, including activating, suspending, resuming and terminating tokens. As a result, these operations are failing for Synctera card tokens. We are monitoring the situation and will provide updates...
    2. Jul 29 14:32 UTC resolved: Issue has been resolved and all digital wallet token operations should now be working as normal.
  • Degraded availability for Synctera Console and APIJul 27 21:11 UTC · resolved · major impact
    Service restricted or degradedRestoration reported
    1. Jul 27 21:11 UTC identified: We are currently experiencing degraded availability impacting the Synctera Console ([app.synctera.com](http://app.synctera.com)) and API ([api.synctera.com](http://api.synctera.com)). Some users may see failed or slow requests. Our engineering team has identified the cause and...
    2. Jul 27 21:18 UTC resolved: All services have been restored. Synctera Console ([app.synctera.com](http://app.synctera.com)) and API ([api.synctera.com](http://api.synctera.com)) are back to normal operation. We apologize for the disruption and are continuing to monitor to confirm stability.
  • Intermittent degraded performance impacting card issuance, card update endpoints, and card reveal widgetsJul 21 19:55 UTC · resolved · minor impact
    Service restricted or degradedInvestigation mentionedRestoration reported
    1. Jul 21 19:55 UTC identified: We are currently investigating an incident affecting card issuance, card update endpoints, and card reveal widgets. Some requests are intermittently timing out due to an issue with an external service provider. We are actively monitoring the situation and will provide updates as...
    2. Jul 21 21:40 UTC monitoring: We are observing remediation of the issue affecting card issuance, card update endpoints, and card reveal widgets. Services have recovered, but we will continue to actively monitor the situation to ensure stability.
    3. Jul 21 22:59 UTC resolved: The incident affecting card issuance, card update endpoints, and card reveal widgets has been resolved. Services have returned to normal operation.
  • Degraded performance impacting card issuance and card update endpointsMay 21 12:37 UTC · resolved · minor impact
    Service restricted or degradedInvestigation mentionedRestoration reported
    1. May 21 12:37 UTC identified: We are currently investigating an incident affecting card issuance and card update endpoints. Requests are intermittently timing out due to an issue with an external vendor dependency.
    2. May 21 12:56 UTC resolved: We are observing recovery for the incident affecting card issuance and card update endpoints. Our team will continue monitoring closely and will provide further updates if needed.
  • AWS outage impacting our card processor vendorMay 8 02:47 UTC · resolved · minor impact
    Service restricted or degradedRestoration reported
    1. May 8 02:47 UTC identified: We are currently monitoring an ongoing AWS outage that appears to be impacting our card processor vendor. As a result, card transactions and digital wallet issuance may experience intermittent disruptions. At this time, some transactions are still processing successfully, so the...
    2. May 8 03:16 UTC monitoring: We are continuing to observe impact related to the ongoing AWS outage affecting our card processor vendor. Card transactions and digital wallet issuance may still experience intermittent disruptions. Our team remains actively engaged and is closely monitoring the situation for...
    3. May 8 03:36 UTC resolved: We are now observing recovery from the AWS outage impacting our card processor vendor. Card transactions and digital wallet issuance are processing normally at this time. Our team will continue monitoring closely and will provide further updates if needed.
    4. May 8 04:02 UTC monitoring: We are observing renewed intermittent disruptions related to the AWS outage impacting our card processor vendor. Card transactions and digital wallet issuance may again experience failures for some users. Our team is actively monitoring the situation.
    5. May 8 05:38 UTC monitoring: We are starting to observe recovery from the AWS outage impacting our card processor vendor. Card transactions and digital wallet issuance are gradually stabilizing, though intermittent disruptions may still occur. Our team continues to closely monitor the situation as services...
    6. May 8 06:14 UTC resolved: ``` We are now observing full recovery from the AWS outage impacting our card processor vendor. Card transactions and digital wallet issuance are processing normally at this time. Our team will continue monitoring closely and will provide further updates if needed. ```
  • Investigating authorization failures across our servicesApr 29 15:44 UTC · resolved · minor impact
    Service restricted or degradedSign-in disruptionInvestigation mentionedRestoration reported
    1. Apr 29 15:44 UTC investigating: We are currently investigating an issue causing elevated authorization failures across our services. Some users may experience errors when attempting to access resources.
    2. Apr 29 16:27 UTC resolved: While deploying a permissions change, we corrupted the datastore backing our authorization layer. This caused the system to reject console logins and API key authentication, resulting in all authenticated API requests failing during the incident window. Card network...
  • Sandbox down due to broken permission evaluationMar 9 17:57 UTC · resolved · critical impact
    Restoration reported
    1. Mar 9 17:57 UTC investigating: Permission enforcement is broken across all of sandbox, access over API key or console is currently down.
    2. Mar 9 18:04 UTC identified: Root cause has been identified, the fix is being rolled out and access should be restored soon.
    3. Mar 9 19:39 UTC resolved: The state of the permission system has been restored, access is back up.
  • Card service degradationJan 22 17:58 UTC · resolved · major impact
    Service restricted or degradedInvestigation mentionedRestoration reported
    1. Jan 22 17:58 UTC investigating: Our processor has identified an incident and is currently investigating. Further updates will be provided as additional details emerge. Card issuance, card management, digital wallet tokens and card transactions may be affected.
    2. Jan 22 19:43 UTC monitoring: We are observing recovery in degraded services. We continue to closely monitor the situation and will share updates.
    3. Jan 22 20:33 UTC resolved: The incident is fully recovered, and services are back operating normally.
  • Cloudflare outage impacting Synctera servicesNov 18 13:39 UTC · resolved · critical impact
    Service restricted or degradedInvestigation mentionedRestoration reported
    1. Nov 18 13:39 UTC investigating: Due to a Cloudflare issue, Synctera services are experiencing an outage. We are investigating and will provide regular updates as we work through this.
    2. Nov 18 15:07 UTC monitoring: Cloudflare has declare the incident resolved, and we do see activity coming back. We're still investigating internally to look for additional signs of degradation, and monitoring closely.
    3. Nov 18 16:57 UTC resolved: All systems seem to have recovered, and in sync. We will continue to monitor the situation, but for now it seems the incident is resolved.
  • Partial Service Degradation – KYC, Watchlist, and Transfer ProcessingOct 20 10:59 UTC · resolved · major impact
    Service restricted or degradedRestoration reported
    1. Oct 20 10:59 UTC monitoring: One of our third-party identity verification vendors is currently experiencing an outage. This is impacting our verification APIs, watchlist monitoring, and some payment APIs, including SyncteraPay, external card transfers, and wires. We are actively monitoring the situation and...
    2. Oct 21 12:46 UTC resolved: The outage impacting our third-party identity verification vendor has been resolved. All verification APIs, watchlist monitoring, and affected payment APIs, including SyncteraPay, external card transfers, and wires, are now operating normally. Thank you for your patience while...
  • Identity verification and Payments API outageAug 28 20:53 UTC · resolved · major impact
    Service restricted or degraded
  • Card authorization degradationAug 28 20:50 UTC · resolved · minor impact
    Restoration reported
  • Slow response times for ConsoleAug 28 20:49 UTC · resolved · minor impact
    Investigation mentionedRestoration reported
  • Sandbox API performance degradationAug 28 20:48 UTC · resolved · minor impact
    Investigation mentionedRestoration reported
  • Synctera Platform outage due to upstream cloud providerAug 28 20:47 UTC · resolved · minor impact
    Service restricted or degradedRestoration reported
  • Upcoming production database maintenanceAug 28 20:46 UTC · resolved
    Service restricted or degraded
  • Sandbox Cards API degradationAug 28 20:45 UTC · resolved · minor impact
    Restoration reported
  • Cards API degradation - Digital Wallets Tokens termination serviceAug 28 20:44 UTC · resolved · minor impact
    Restoration reported
  • Production Cards API degradationAug 28 20:44 UTC · resolved · minor impact
    Restoration reported
  • Console sign-in is unavailableAug 28 20:42 UTC · resolved · major impact
    Service restricted or degradedSign-in disruptionRestoration reported
  • Intermittent API 500 errorsAug 28 20:41 UTC · resolved · minor impact
    Investigation mentioned
  • Upcoming Insights maintenanceAug 28 20:40 UTC · resolved
    Service restricted or degraded
  • Remote Check Deposit MaintenanceAug 28 20:40 UTC · resolved
    Service restricted or degraded
  • Sandbox Cards API Outage Aug 28 20:39 UTC · resolved · major impact
    Service restricted or degraded
  • Cards API outage - Digital Wallets & Tokenization servicesAug 28 20:39 UTC · resolved · major impact
    Service restricted or degradedRestoration reported