DFX Intelligence
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US critical infrastructure monitor
Treasury Prime
Payments · CA (headquarters)
Monitoring
Not checked: the site's robots.txt does not allow it.: last success Nov 6 12:35 UTC
Public findings
0
Provider status posts on record
50
Cyber and operational findings
Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.
No public findings for this organisation.
Provider status posts
Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.
- Prime Analytics is currently unavailable in the consoleOct 30 23:19 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedRestoration reported
- Oct 30 23:19 UTC investigating: We're investigating an issue with Prime Analytics not loading within the console. We will post an update as we have more information.
- Nov 2 17:51 UTC resolved: This incident has been resolved.
- Specific Bank Partner: OMB, Wire ProcessingOct 26 18:54 UTC · resolvedRestoration reported
- Oct 26 18:54 UTC investigating: Treasury Prime and our partner bank, OMB, is aware of an issue blocking incoming and outgoing wire processing at that bank. OMB has engaged their payment gateway for a resolution.
- Oct 26 20:55 UTC identified: The payment gateway has identified an issue and is working to resolve it, but incoming and outgoing wire processing remains blocked at this time.
- Oct 27 13:35 UTC monitoring: A fix was implemented and we are observing successful wire processing at this time. We are continuing to monitor the performance of the channel with the bank.
- Oct 28 15:42 UTC resolved: This incident has been resolved.
- Console Search ResultsSep 25 21:02 UTC · resolvedNo classified wording
- Sep 25 21:02 UTC identified: Treasury Prime is aware that when searching recent objects in the console, results may not return correctly. We are researching the issue to determine root cause and assess a fix.
- Sep 28 20:16 UTC resolved: Search objects have been backfilled and searches are now returning expected results.
- Intermittent Console ErrorsSep 22 21:25 UTC · resolvedInvestigation mentionedRestoration reported
- Sep 22 21:25 UTC investigating: Treasury Prime is investigating reports of intermittent errors when attempting to reach the Payments pages within the console. Refreshing the page does appear to clear the error when encountered. We are working to identify the root cause.
- Sep 23 13:25 UTC monitoring: A fix has been implemented and we are monitoring the results.
- Sep 24 18:20 UTC resolved: This incident has been resolved.
- Console Page Loads; Slow loading and errorsSep 22 19:24 UTC · resolved · minor impactRestoration reported
- Sep 22 19:24 UTC investigating: Treasury Prime is seeing slow load times and errors when accessing pages within the console. Users may see slowness to load or a 404 error. Refreshing the page requested has been seen to successfully load data. We are currently working to identify and resolve the issue.
- Sep 22 19:35 UTC monitoring: A fix has been implemented and we are monitoring the results.
- Sep 22 19:37 UTC monitoring: We are continuing to monitor for any further issues.
- Sep 22 19:59 UTC resolved: This incident has been resolved.
- Increased Timeouts During Account ClosureSep 20 20:13 UTC · resolvedInvestigation mentionedRestoration reported
- Sep 20 20:13 UTC investigating: Treasury Prime is currently investigating increased timeouts when patching an account to a "close_pending" status.
- Sep 20 21:19 UTC identified: The issue has been identified and a fix is being implemented.
- Sep 20 23:14 UTC resolved: This incident has been resolved.
- Card Fulfillment; Shipping Delay in Physical Card ProductionSep 11 20:44 UTC · resolvedService restricted or degraded
- Sep 11 20:44 UTC identified: Treasury Prime's partner for the production and mailing of physical debit cards has notified us that they are experiencing a delay. They are pausing new shipping today to allow the completion of all existing orders of Mastercard branded cards over the weekend, then completing a...
- Sep 18 16:39 UTC resolved: All maintenance has been completed.
- Core API and SFTP Connection Issues - Specific Bank Partner: Bangor SavingsSep 10 19:42 UTC · resolved · major impactInvestigation mentioned
- Sep 10 19:42 UTC investigating: Treasury Prime is currently triaging an issue with our connection to the core and SFTP process for a specific bank partner, Bangor Savings Bank. The communication issue will impact our ability to return core data and complete book transfers between core accounts. It will also...
- Sep 10 19:48 UTC identified: Our bank partner made a change to mitigate the issue and we are seeing improved communication in all channels. We continue to monitor processing.
- Sep 10 21:23 UTC resolved: No additional communication issues have been observed after the change was put into place.
- Card Authorization: Increased TimeoutsSep 9 16:01 UTC · resolved · minor impactNo classified wording
- Sep 9 16:01 UTC identified: Treasury Prime is seeing an increase in timeouts on card authorizations; the issue is being triaged and we are working on a deployment to resolve the issue.
- Sep 9 17:12 UTC monitoring: A fix was deployed to the production environment and we are seeing a reduction in the issue. We continue to monitor.
- Sep 9 19:08 UTC resolved: No further incidents have been observed since the fix was deployed.
- Minor Search issue in ConsoleSep 2 20:00 UTC · resolvedNo classified wording
- Sep 2 20:00 UTC identified: Treasury Prime is aware that some searches in the console are not returning data as expected. The most common case is returning the associated account when searching a person. The underlying data is intact, but is not returning via search. We are working to resolve the issue.
- Sep 3 18:14 UTC monitoring: Data is being backfilled in search and we are monitoring behaviors.
- Sep 4 15:56 UTC resolved: Search is functioning as expected at this time
- Pending TransactionsAug 18 10:35 UTC · resolved · minor impactInvestigation mentionedRestoration reportedView on the provider's status page
- Treasury Prime: Statements InaccessibleAug 3 13:33 UTC · resolved · minor impactInvestigation mentionedRestoration reportedView on the provider's status page
- Mastercard Digital Wallet Tokenization FailuresJul 29 13:43 UTC · resolved · minor impactRestoration reportedView on the provider's status page
- Specific Bank Partner: OMB Bank File ConnectivityJul 21 19:23 UTC · resolvedRestoration reportedView on the provider's status page
- Specific Bank Partner - MCB: Core Connectivity issueMay 7 13:17 UTC · resolved · minor impactNo classified wordingView on the provider's status page
- Treasury Prime Documentation PageMay 6 18:27 UTC · resolvedRestoration reportedView on the provider's status page
- Treasury Prime Documenation Page ErrorsMay 5 20:18 UTC · resolvedRestoration reportedView on the provider's status page
- Specific Bank Partner: File connection impacting inbound payments at Piermont BankMar 30 13:18 UTC · resolvedService restricted or degradedInvestigation mentionedView on the provider's status page
- Specific Bank Partner: Grasshopper Bank Core CommunicationMar 9 14:26 UTC · resolved · minor impactInvestigation mentionedView on the provider's status page
- Specific Bank Partner: Bangor Savings Bank Book Transfer IssueMar 2 21:20 UTC · resolved · minor impactInvestigation mentionedView on the provider's status page
- Payment Processing DelaysJan 30 22:42 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedView on the provider's status page
- Card Processing IncidentJan 22 18:09 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- Console - Account Details Page ErrorJan 21 22:07 UTC · resolved · minor impactNo classified wordingView on the provider's status page
- API LatencyDec 12 16:00 UTC · resolved · minor impactNo classified wordingView on the provider's status page
- Platform: Degraded API ExperienceDec 1 18:12 UTC · resolved · major impactService restricted or degradedInvestigation mentionedView on the provider's status page