TrueLayer

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• PLN Payouts Degraded PerformanceOct 23 07:31 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Oct 23 07:31 UTC identified: We're currently seeing degraded performance affecting PLN payouts. Some payouts may take longer than usual to settle. **Start time:** 23/10/2026, 06:18 UTC **Client actions**: _None_
  2. Oct 23 09:04 UTC resolved: The issue affecting PLN payouts has been resolved and payouts are now operating normally. **Impact start time**: 23/10/2026, 06:18 UTC **Impact end time**: 23/10/2026, 08:27 UTC **Client actions**: _None_
• EUR Payouts Delayed SettlementOct 21 21:39 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Oct 21 21:39 UTC resolved: We experienced a service degradation with EUR payouts due to an issue with our Banking Partner. Clients may have seen delayed settlement of payouts. The issue is now resolved and payouts are now settling as normal. **Impact start time**: 21/10/2026, 21:08 UTC **Impact end...
• EUR Payments Delayed Settlement and FailuresOct 20 08:29 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentioned
  1. Oct 20 08:29 UTC investigating: We are experiencing a service degradation with EUR instant payments due to an issue with our Banking Partner. Clients may be seeing delayed settlement and failure of payments. We are investigating this with our Banking Partner. **Impact start time**: 20/10/2026, 06:00 UTC...
  2. Oct 20 09:20 UTC resolved: We experienced a service degradation with EUR instant payments due to an issue with our Banking Partner. Clients might have experienced settlement delays and failures for Pay-Ins, VRP and Payouts. **Impact start time**: 20/10/2026, 06:00 UTC **Impact end time**: 20/10/2026,...
• EUR Payments Delayed SettlementOct 18 19:47 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Oct 18 19:47 UTC resolved: We experienced a service degradation with EUR payments due to an issue with our Banking Partner. Clients may have seen delayed settlement of payments. The issue is now resolved and payments are now settling as normal. **Impact start time**: 18/10/2026, 19:24 UTC **Impact end...
• EUR Payments Delayed SettlementOct 16 11:44 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Oct 16 11:44 UTC resolved: We experienced a service degradation with EUR payments due to an issue with our Banking Partner. Clients may have seen delayed settlement of payments. The issue is now resolved and payments are now settling as normal. **Impact start time**: 16/10/2026, 11:22 UTC **Impact end...
• EUR Payments Delayed SettlementOct 16 09:49 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Oct 16 09:49 UTC resolved: We experienced a service degradation with EUR payments due to an issue with our Banking Partner. Clients may have seen delayed settlement of payments. The issue is now resolved and payments are settling as normal. **Impact start time**: 16/10/2026, 09:19 UTC **Impact end...
• PLN Payment Degraded PerformanceOct 5 07:48 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Oct 5 07:48 UTC investigating: We are experiencing an issue with PLN payouts due to an issue with our Banking Partner. Clients may be seeing delayed settlement of payments. We are investigating. **Impact start time**: 05/10/2026, 07:00 UTC **Client actions**: _None_
  2. Oct 5 15:58 UTC resolved: We experienced an issue with PLN payouts due to an issue with our Banking Partner. Clients may have seen delayed settlement of payments. The issue is resolved, and payments are settling as normal. **Impact start time**: 05/10/2026, 07:00 UTC **Impact end time**: 05/10/2026,...
• GBP Payments Delayed SettlementSep 30 21:55 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Sep 30 21:55 UTC resolved: We experienced a service degradation with GBP payment due to an issue with our Banking Partner. Clients may have seen delayed settlement of payments. The issue is resolved and payments are settling as normal. **Impact start time**: 30/09/2026, 21:15 UTC **Impact end time**:...
• GBP Payouts Delayed SettlementSep 25 11:42 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Sep 25 11:42 UTC identified: We are experiencing a service degradation with GBP payments. Clients may be seeing delayed settlement of payouts. We are investigating this with our Banking Partner. **Impact start time**: 25/09/2026, 11:04 UTC **Client actions**: _None_
  2. Sep 25 12:41 UTC monitoring: We are observing an improvement in processing, and the backlog of delayed settlement webhooks has started to clear. We are monitoring the situation closely and will provide further updates as progress continues. **Impact end time**: 25/09/2026, 11:04 UTC **Client actions**:...
  3. Sep 25 12:50 UTC resolved: The backlog of delayed settlement webhooks has now been fully cleared and settlement notifications are back to being processed in real time. This is now resolved. **Impact start time**: 25/09/2026, 11:04 UTC **Impact end time**: 25/09/2026, 12:37 UTC **Client actions**: _None_
• EUR Settlement DelaysSep 22 11:56 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Sep 22 11:56 UTC investigating: We’re seeing delays in settlement notifications via our banking partner in the EU. No action needed on your end. We’re monitoring closely. **Impact start time**: 22/09/2026, 10:26 UTC **Client actions**: _None_
  2. Sep 22 15:50 UTC resolved: Settlement delays have now been resolved. All funds have now reached end-user accounts as expected. Regular processing timings have resumed. **Impact start time**: 22/09/2026, 10:26 UTC **Impact end time**: 22/09/2026, 13:50 UTC **Client actions**: _None_
• PLN Payments Degraded PerformanceSep 19 15:53 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
• Edge System Degraded PerformanceSep 17 17:44 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
• PLN Payments Settlement DelaysSep 11 23:12 UTC · resolved
  Service restricted or degradedRestoration reported
• EUR Payouts Delayed SettlementSep 10 21:22 UTC · resolved · minor impact
  Service restricted or degraded
• EUR Payouts Delayed SettlementSep 8 21:17 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
• EUR Payments Delayed SettlementSep 3 20:25 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
• PLN Payments Delayed SettlementAug 31 00:33 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
• Service Disruption Causing Failed RequestsAug 28 15:08 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
• EUR Payout Settlement DelaysAug 5 00:42 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
• EUR Payment Degraded PerformanceAug 4 21:04 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
• Payout Failure Retries DegradationJul 29 13:43 UTC · resolved · minor impact
  Restoration reported
• [UK] PIS Performance DegradationJul 27 14:52 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
• Payouts Settlement DelaysJul 22 09:32 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
• Payouts Settlement DelysJul 22 07:35 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
• Payouts Settlement DelaysJul 21 14:16 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported