Twilio

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• Notification Delivery Logs Unavailable in ConsoleNov 6 06:07 UTC · monitoring
  Service restricted or degraded
  1. Nov 6 06:07 UTC monitoring: Our engineers have mitigated the issue and are monitoring system performance. Notification delivery logs in Console are returning to normal, and new records are appearing again for affected services. We will provide another update in 2 hours or as soon as more information...
  View on the provider's status page
• Notification Logs Unavailable in ConsoleNov 6 05:33 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Nov 6 05:33 UTC investigating: Our monitoring systems have detected a potential issue with notification delivery logs failing to populate new data since ~04:25 UTC. Our engineers have been alerted and are investigating. We will share an update in 1 hour or as soon as more information becomes available.
  2. Nov 6 06:12 UTC monitoring: Our engineers have mitigated the issue and are monitoring system performance. Notification delivery logs in Console are returning to normal, and new records are appearing again for affected services. We will provide another update in 1 hours or as soon as more information...
  3. Nov 6 06:15 UTC monitoring: Our engineers have mitigated the issue and are monitoring system performance. Notification delivery logs in Console are returning to normal, and new records are appearing again for affected services. We will provide another update in 1 hours or as soon as more information...
  4. Nov 6 07:08 UTC resolved: The issue affecting notification delivery logs has been fully resolved. Console logs have returned to normal operations.
  View on the provider's status page
• SMS Delivery Delays Between Twilio and T-Mobile in Czech RepublicNov 6 01:23 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Nov 6 01:23 UTC investigating: Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
  2. Nov 6 01:31 UTC identified: Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes...
  3. Nov 6 02:37 UTC identified: Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes...
  4. Nov 6 04:29 UTC identified: Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes...
  5. Nov 6 04:32 UTC identified: Twilio customers may be experiencing SMS delivery delays between Twilio and T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes...
  6. Nov 6 05:43 UTC identified: Twilio customers may be experiencing SMS delivery delays between Twilio and T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information...
  7. Nov 6 06:38 UTC monitoring: We have observed a recovery in SMS delivery between Twilio and T-Mobile network subscribers in the Czech Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
  8. Nov 6 08:38 UTC monitoring: We have observed a recovery in SMS delivery between Twilio and T-Mobile network subscribers in the Czech Republic and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
  9. Nov 6 10:19 UTC resolved: The incident has been resolved and SMS delivery between Twilio and T-Mobile network subscribers in the Czech Republic is operating normally.
  View on the provider's status page
• Voice Call Silent and One-Way Audio Between a Subset of Twilio Phone Numbers and ColombiaNov 5 23:33 UTC · identified · minor impact
  Investigation mentioned
  1. Nov 5 23:33 UTC investigating: Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more...
  2. Nov 6 00:08 UTC identified: Twilio customers may be experiencing silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as...
  3. Nov 6 01:09 UTC identified: Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2...
  4. Nov 6 03:14 UTC identified: Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as...
  5. Nov 6 07:14 UTC identified: Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as...
  View on the provider's status page
• SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto RicoNov 5 22:50 UTC · identified · minor impact
  Service restricted or degradedInvestigation mentioned
  1. Nov 5 22:50 UTC investigating: Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide...
  2. Nov 5 22:51 UTC identified: Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be...
  3. Nov 5 23:58 UTC identified: Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be...
  4. Nov 6 01:58 UTC identified: Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be...
  5. Nov 6 06:12 UTC identified: Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be...
  View on the provider's status page
• SMS Delivery Failures from Twilio Phone Numbers to Lycamobile FranceNov 5 20:25 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  1. Nov 5 20:25 UTC investigating: Twilio customers may be experiencing SMS delivery failures from Twilio to Lycamobile network subscribers in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
  2. Nov 5 20:28 UTC identified: Twilio customers may be experiencing SMS delivery failures from Twilio to Lycamobile network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
  3. Nov 5 21:29 UTC identified: Twilio customers may be experiencing SMS delivery failures from Twilio to Lycamobile network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
  4. Nov 5 23:30 UTC monitoring: We have observed a recovery in SMS delivery from Twilio to Lycamobile network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
  5. Nov 6 01:17 UTC resolved: The incident has been resolved and SMS delivery from Twilio Phone Numbers to Lycamobile network subscribers in France is operating normally.
  View on the provider's status page
• Voice Call Failures from a Subset of Twilio Phone Numbers to Telefonica ArgentinaNov 5 18:34 UTC · identified · minor impact
  Investigation mentioned
  1. Nov 5 18:34 UTC investigating: Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to network subscribers in Argentina. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
  2. Nov 5 19:12 UTC identified: Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Telefonica network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more...
  3. Nov 5 20:13 UTC identified: Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Telefonica network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more...
  4. Nov 5 22:15 UTC identified: Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information...
  5. Nov 6 02:21 UTC identified: Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Telefonica network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more...
  6. Nov 6 10:22 UTC identified: Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information...
  View on the provider's status page
• Voice Call Post Dial Delay from a Subset of Twilio Canada Phone Numbers to Rogers Wireless and Fido CanadaNov 5 14:15 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Nov 5 14:15 UTC identified: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Canada Phone Numbers to network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more...
  2. Nov 5 15:17 UTC identified: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Canada Phone Numbers to network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more...
  3. Nov 5 17:25 UTC monitoring: We have observed a recovery in voice calls from a subset of Twilio Canada Phone Numbers to Rogers Wireless and Fido network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
  4. Nov 5 19:28 UTC resolved: The incident has been resolved and voice calls from a subset of Twilio Canada Phone Numbers to Rogers Wireless and Fido network subscribers in Canada are operating normally.
  View on the provider's status page
• Search Delays on Enterprise KnowledgeNov 4 18:20 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Nov 4 18:20 UTC investigating: We are experiencing elevated latency when searching and ingesting content in Enterprise Knowledge. Customers using Enterprise Knowledge, including those using it with Conversation Intelligence, may see slower than normal responses. Our engineers are working to resolve the issue....
  2. Nov 4 19:20 UTC investigating: We are continuing to investigate the issue on elevated latency when searching and ingesting content in Enterprise Knowledge. Customers using Enterprise Knowledge, including those using it with Conversation Intelligence, may see slower than normal responses. Our engineers are...
  3. Nov 4 21:13 UTC monitoring: Enterprise Knowledge is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
  4. Nov 4 21:43 UTC monitoring: Enterprise Knowledge is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
  5. Nov 4 22:53 UTC resolved: Search latency has been resolved and Knowledge Enterprise is operating normally at this time. This incident has been resolved.
  View on the provider's status page
• Delayed Email Validation HistoryNov 4 17:54 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Nov 4 17:54 UTC investigating: Our monitoring systems have detected a potential issue with Email history displaying in UI. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
  2. Nov 4 18:01 UTC investigating: Starting around 11:30 on 11/04/2026, our engineers began investigating an issue with the Email validation history and statistics shown in the SendGrid UI. Users may not see recent email validation results or updated totals in their validation history. Results validated before...
  3. Nov 4 18:56 UTC identified: Our engineers have identified the issue and are working toward a fix for the delayed Email Validation history issue. We will provide another update in 1 hour or as soon as more information becomes available.
  4. Nov 4 19:55 UTC identified: Our engineers have identified the issue and are continuing to work toward a fix for the delayed Email Validation history issue. We will provide another update in 2 hours or as soon as more information becomes available.
  5. Nov 4 20:15 UTC monitoring: Email Validation history in the SendGrid UI is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
  6. Nov 4 20:42 UTC resolved: The delays have been resolved and Email Validation history is operating normally at this time. This incident has been resolved.
  View on the provider's status page
• SMS Delivery Delays from Twilio to Claro BrazilNov 4 17:15 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• SMS Delivery Delays from Twilio to Algar Telecom BrazilNov 4 16:02 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• MMS Delivery Failures from a Subset of Twilio Long Codes to GCI United StatesNov 4 00:27 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United StatesNov 3 22:51 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• MMS Delivery Receipt Delays and Delivery Delays from a Subset of Twilio Long Codes and Short Codes to AT&T United StatesNov 3 15:43 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• MMS Delivery Delays and Failures from a Subset of Twilio Short Codes to T-Mobile and Verizon United StatesNov 3 14:51 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Brisanet BrazilNov 3 04:55 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks United StatesNov 3 04:46 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• SMS Delivery Delays from Twilio to Entel BoliviaNov 3 03:51 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• SMS Delivery Delays from Twilio to Lycamobile United KingdomNov 3 03:07 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Multiple Networks in United StatesNov 3 02:17 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• RateQueue Host Down Did Not RecoverNov 3 02:14 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• SMS Delivery Delays and Failures from Twilio to Claro Puerto RicoNov 2 23:38 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto RicoNov 2 21:21 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Voice Call One-Way Audio from Brazil to a Subset of Twilio NumbersNov 2 20:55 UTC · resolved
  Restoration reported
  View on the provider's status page