DFX Intelligence
Which companies just had a verified incident, who lends to them and who owns them. Every claim carries its evidence level and its source. How we decide what is confirmed
US critical infrastructure monitor
Unit
Payments · NY (headquarters)
Monitoring
Not checked: the site's robots.txt does not allow it.: last success Nov 6 12:35 UTC
Public findings
0
Provider status posts on record
50
Cyber and operational findings
Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.
No public findings for this organisation.
Provider status posts
Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.
- Check presentment and check origination - connectivity issue with the Federal Reserve (Connect Direct)Oct 27 15:56 UTC · resolved · minor impactInvestigation mentionedRestoration reported
- Oct 27 15:56 UTC investigating: We are investigating an issue affecting incoming check presentment and outbound check origination with the Federal Reserve. Other payment types are operating normally unless we post a separate update.
- Oct 27 15:58 UTC identified: We have identified a connectivity issue between Unit and the FRB for check receiving and check origination.
- Oct 28 00:05 UTC resolved: This incident has been resolved.
- Card activities partial outageJun 30 16:32 UTC · resolved · major impactService restricted or degradedInvestigation mentionedRestoration reported
- Jun 30 16:32 UTC investigating: We are seeing that some card activities (activate, get CVV2, set/change PIN) are failing or not working as expected. We are investigating
- Jun 30 16:46 UTC identified: We have resolved the issue for all new Cards API requests and are currently investigating previously affected requests.
- Jun 30 17:02 UTC monitoring: A fix has been implemented and we are monitoring the results.
- Jun 30 19:03 UTC resolved: This incident has been resolved.
- Card creation failuresJun 30 12:20 UTC · resolved · major impactService restricted or degradedRestoration reported
- Jun 30 12:20 UTC investigating: Customers trying to create cards may experience degraded performance
- Jun 30 12:26 UTC identified: The issue has been identified and a fix is being implemented.
- Jun 30 12:37 UTC monitoring: A fix has been implemented and we are monitoring the results.
- Jun 30 12:50 UTC resolved: This incident has been resolved.
- Degraded Sandbox PerformanceMay 6 22:36 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedRestoration reported
- May 6 22:36 UTC investigating: We are experiencing degraded performance in sandbox with intermittent failures, affecting the Dashboard and API response times. Investigation is in progress.
- May 6 23:02 UTC identified: The issue has been identified and a fix is being implemented.
- May 6 23:05 UTC resolved: This incident has been resolved.
- Visa DPS Disruption of ServiceJan 7 21:29 UTC · resolved · minor impactService restricted or degradedRestoration reported
- Jan 7 21:29 UTC investigating: We are experiencing a partial disruption of service with Visa DPS, affecting card creation and card modification. Transactions are not impacted. We’ll post updates here until a fix is in place.
- Jan 7 21:36 UTC identified: The issue has been identified and we are working on a fix.
- Jan 7 22:57 UTC resolved: This incident has been resolved.
- We are experiencing a partial downtime across our servicesNov 25 15:16 UTC · resolved · major impactInvestigation mentionedRestoration reported
- Nov 25 15:16 UTC investigating: We are currently investigating this issue.
- Nov 25 15:32 UTC identified: The issue has been identified and a fix is being implemented.
- Nov 25 15:36 UTC monitoring: A fix has been implemented and we are monitoring the results.
- Nov 25 15:44 UTC resolved: This incident has been resolved.
- VGS Disruption of ServiceNov 19 16:57 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedRestoration reported
- Nov 19 16:57 UTC investigating: We are experiencing a partial disruption of service with VGS (Very Good Security). Cardholders may have issues activating cards, changing PIN, and performing other card actions.
- Nov 19 17:02 UTC investigating: We are continuing to investigate this issue.
- Nov 19 19:32 UTC monitoring: A fix has been implemented and we are monitoring the results.
- Nov 19 19:47 UTC resolved: This incident has been resolved.
- Payments service experiencing elevated error ratesNov 4 08:21 UTC · resolved · minor impactRestoration reported
- Nov 4 08:21 UTC identified: The issue has been identified and a fix is being implemented.
- Nov 4 08:26 UTC identified: We are continuing to work on a fix for this issue.
- Nov 4 08:38 UTC monitoring: A fix has been implemented and we are monitoring the results.
- Nov 4 08:50 UTC resolved: This incident has been resolved.
- Alloy API errorsOct 20 21:06 UTC · resolved · minor impactService restricted or degradedRestoration reported
- Oct 20 21:06 UTC investigating: We are having issues in our onboarding process due to elevated API errors with Alloy, caused by the ongoing AWS outage.
- Oct 21 01:44 UTC resolved: Alloy has confirmed that normal operations have been fully restored across all components. System latencies and performance metrics have returned to expected levels and no further API errors are observed.
- Payments - issue creating ach and wire paymentsSep 15 09:02 UTC · resolved · major impactInvestigation mentionedRestoration reported
- Sep 15 09:02 UTC investigating: We are currently investigating this issue.
- Sep 15 09:03 UTC identified: The issue has been identified and a fix is being implemented.
- Sep 15 09:16 UTC resolved: This incident has been resolved.
- Elevated error ratesJul 17 11:49 UTC · resolved · critical impactInvestigation mentionedRestoration reportedView on the provider's status page
- Partial Outage for Remote Deposit Capture and KYC / KYB Services Due to GCP DowntimeJun 12 19:20 UTC · resolvedService restricted or degradedRestoration reportedView on the provider's status page
- Visa DPS Connectivity IssueMay 9 17:01 UTC · resolved · minor impactInvestigation mentionedRestoration reportedView on the provider's status page
- Elevated API Errors on SandboxApr 22 09:16 UTC · resolved · critical impactRestoration reportedView on the provider's status page
- Vendor VeryGoodSecurity is experiencing a partial service disruptionApr 8 02:12 UTC · resolved · minor impactService restricted or degradedRestoration reportedView on the provider's status page
- API DowntimeMar 16 07:20 UTC · resolvedInvestigation mentionedRestoration reportedView on the provider's status page
- Create Application IssueMar 11 14:44 UTC · resolved · major impactRestoration reportedView on the provider's status page
- Payment & Webhook Degraded PerformanceDec 9 21:33 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- Sandbox TimeoutsNov 15 18:57 UTC · resolved · minor impactInvestigation mentionedRestoration reportedView on the provider's status page
- Card UsageNov 12 18:27 UTC · resolved · minor impactInvestigation mentionedRestoration reportedView on the provider's status page
- API DowntimeAug 9 21:35 UTC · resolved · critical impactInvestigation mentionedRestoration reportedView on the provider's status page
- Card creation timeoutsAug 7 03:19 UTC · resolved · minor impactInvestigation mentionedRestoration reportedView on the provider's status page
- Degraded service for cardsJun 7 16:56 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- API DowntimeMay 20 17:02 UTC · resolved · minor impactRestoration reportedView on the provider's status page
- API DowntimeMay 20 15:00 UTC · resolved · minor impactNo classified wordingView on the provider's status page