DFX Intelligence
Which companies just had a verified incident, who lends to them and who owns them. Every claim carries its evidence level and its source. How we decide what is confirmed
US critical infrastructure monitor
Uphold
Other · NY (headquarters)
Monitoring
Not checked: the site's robots.txt does not allow it.: last success Nov 6 12:35 UTC
Public findings
0
Provider status posts on record
50
Cyber and operational findings
Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.
No public findings for this organisation.
Provider status posts
Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.
- Crypto deposit and withdrawal delaysNov 4 15:33 UTC · monitoring · minor impactService restricted or degradedInvestigation mentionedRestoration reported
- Nov 4 15:33 UTC investigating: Crypto deposits and withdrawals are currently experiencing delays due to a service disruption at our third-party transaction monitoring partner. We are in contact with the provider and monitoring progress. We’ll provide a further update as soon as more information is available....
- Nov 4 17:42 UTC investigating: We are continuing to investigate this issue.
- Nov 4 17:52 UTC investigating: We are continuing to investigate this issue.
- Nov 4 23:24 UTC investigating: Crypto deposits and withdrawals continue to experience delays. We remain in close contact with our third-party provider, who has assured us that resolving this issue remains their highest priority. Delayed deposits and withdrawals will complete once the issue is resolved. All...
- Nov 5 10:42 UTC monitoring: While we continue to monitor the issue with our third-party provider, we’ve implemented a workaround and are beginning to release pending crypto deposits and withdrawals. Some delays may continue while we clear the backlog. We’re sorry for the disruption and the time you’ve had...
- Nov 5 15:15 UTC monitoring: Uphold: c.80% of crypto deposits and withdrawals are now processing successfully, though some delays remain while we tackle the backlog. We’re working to release the remaining transactions. Topper: Deposits and withdrawals remain temporarily on hold. We’re sorry for the...
- Nov 5 23:12 UTC monitoring: Uphold: Crypto deposit and withdrawal processing continues to improve as the backlog clears, though a small number of transactions remain delayed. Topper: Deposit and withdrawal processing is now recovering, with some delays as we work through pending transactions.
- Nov 6 12:06 UTC monitoring: We’ve implemented a fix despite the continued outage at a key technology partner, allowing crypto deposits for most supported assets to resume on both Uphold Wallet and Topper. We’re working through the backlog and expect pending deposits to clear shortly, subject to our...
- Service Disruption: Uphold Card (US)Oct 19 19:10 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedRestoration reported
- Oct 19 19:10 UTC investigating: We are currently investigating a service disruption affecting card transactions for US Uphold Card holders. This issue is caused by an increase in failed authorizations at a third-party card processor. The teams are actively investigating the cause in collaboration with our...
- Oct 19 22:01 UTC resolved: This incident has been resolved.
- Service disruption: Google Pay deposits unavailableSep 16 16:36 UTC · resolved · major impactService restricted or degradedRestoration reported
- Sep 16 16:36 UTC identified: We are aware of an ongoing incident with Google Pay API - https://pay.google.com/status/. Deposits via this method are unavailable at this time. Our system will recover automatically once their incident is resolved. We are actively monitoring the situation and will provide...
- Sep 16 17:06 UTC resolved: This incident has been resolved.
- Service Disruption: TransactionsJul 23 16:28 UTC · resolved · minor impactService restricted or degradedRestoration reported
- Jul 23 16:28 UTC investigating: We are currently experiencing a service disruption affecting crypto deposits and withdrawals across Uphold, Topper, and EasyBitcoin. Our team is actively monitoring the situation and we will provide updates as they become available. We apologise for any inconvenience and...
- Jul 23 16:42 UTC investigating: We have identified additional impact affecting the following deposit methods: - Apple Pay and Google Pay deposits - Credit card deposits - Pix, PayPal, and Venmo deposits We continue to monitor the situation and will provide further updates as they become available. We...
- Jul 23 18:19 UTC monitoring: A fix has been implemented and we are monitoring the results.
- Jul 23 18:51 UTC resolved: This incident has been resolved.
- Service Disruption: Customer Identity Verification and TransactionsJul 14 16:04 UTC · resolved · minor impactService restricted or degradedRestoration reported
- Jul 14 16:04 UTC investigating: Due to an ongoing outage at a third-party provider, we are currently experiencing a service disruption affecting the following: - New customer onboarding - Identity verification submissions for existing customers - Transactions requiring travel-rule compliance Our system will...
- Jul 14 16:15 UTC monitoring: A fix has been implemented and we are monitoring the results.
- Jul 14 16:20 UTC resolved: This incident has been resolved.
- Temporary Base Network unavailableJun 25 17:30 UTC · resolved · major impactService restricted or degradedRestoration reported
- Jun 25 17:30 UTC investigating: Base mainnet is having issues that are temporarily affecting certain services such as BASE deposits and withdrawals, Instant Credit, Earn and Exa Card We’ll post regular updates here as more information becomes available: https://status.base.org/incidents/5c4gm1wzbjs4 Thanks...
- Jun 26 10:12 UTC resolved: This incident has been resolved.
- Service Disruption: DAG & COQMay 29 08:43 UTC · resolvedService restricted or degradedRestoration reported
- May 29 08:43 UTC investigating: We are currently experiencing delays with Constellation (DAG) and Coq Inu (COQ) transactions affecting trading. Our team is actively working to resolve the situation. This issue impacts Uphold, Ascent, and Topper. We apologize for any inconvenience and will provide updates as...
- May 29 09:03 UTC monitoring: A fix has been implemented and we are monitoring the results.
- Jun 1 10:00 UTC resolved: This incident has been resolved.
- Service Disruption: Uphold CardMay 19 13:04 UTC · resolved · minor impactService restricted or degradedSign-in disruptionRestoration reported
- May 19 13:04 UTC identified: We are aware of an ongoing incident at Mastercard that may be affecting some Uphold Card users in the UK. The following features may be intermittently impacted for some UK Uphold Card users: - Viewing card details and PIN - Card freezing - Online payments requiring 3DS...
- May 19 14:13 UTC resolved: This incident has been resolved.
- Service Disruption: Uphold CardApr 24 08:27 UTC · resolved · major impactService restricted or degradedInvestigation mentionedRestoration reported
- Apr 24 08:27 UTC investigating: We are currently investigating a service disruption affecting the Uphold Card. US Uphold Card: Card transactions may be being declined at the merchant. Any amounts debited from your Uphold balance for transactions that were declined at the merchant will be reversed...
- Apr 27 17:23 UTC monitoring: Thank you for your patience while our team has been working to resolve this issue. Several improvements have been implemented today to address the performance issues affecting the Uphold Card and reduce failed transaction. We are now monitoring the results closely. US Uphold...
- Apr 30 09:20 UTC resolved: This incident has been resolved.
- Service Disruption: Ethereum NetworkMar 26 23:41 UTC · resolved · minor impactService restricted or degradedRestoration reported
- Mar 26 23:41 UTC identified: We are currently experiencing delays with Ethereum (ETH) network transactions, affecting both deposits and withdrawals. The issue has been identified and originates from a third-party service provider. We are actively monitoring the situation and will resume normal operations...
- Mar 27 00:24 UTC monitoring: The issue affecting Ethereum (ETH) transactions has been resolved. A fix has been implemented and operations should be back to normal. We continue to monitor for any outlier situations.
- Mar 27 00:59 UTC resolved: This incident has been resolved.
- Temporary Service IssueFeb 3 16:50 UTC · resolved · major impactRestoration reportedView on the provider's status page
- Temporary Service IssueFeb 3 16:01 UTC · resolved · critical impactInvestigation mentionedRestoration reportedView on the provider's status page
- Temporary Service IssueDec 18 22:21 UTC · resolvedInvestigation mentionedRestoration reportedView on the provider's status page
- Service Disruption: XRPL NetworkDec 18 17:31 UTC · resolvedService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- Temporary Service DisruptionDec 6 12:23 UTC · resolvedService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- Service DisruptionNov 18 12:04 UTC · resolved · major impactService restricted or degradedSign-in disruptionInvestigation mentionedRestoration reportedView on the provider's status page
- Service Disruption: Solana withdrawalsNov 7 15:00 UTC · resolvedService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- Delayed Crypto TransactionsOct 26 02:39 UTC · resolved · minor impactService restricted or degradedRestoration reportedView on the provider's status page
- Amazon Web Services (AWS) Disruption.Oct 20 09:50 UTC · resolved · minor impactService restricted or degradedSign-in disruptionRestoration reportedView on the provider's status page
- Service DisruptionOct 10 22:11 UTC · resolved · minor impactService restricted or degradedRestoration reportedView on the provider's status page
- Service Disruption | Deposits on TON networkOct 7 09:52 UTC · resolvedService restricted or degradedRestoration reportedView on the provider's status page
- Service Disruption | TopperOct 1 18:40 UTC · resolved · major impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- Deposits & Withdrawals via Crypto NetworksSep 30 10:30 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- Staking Rewards payout delaysSep 26 11:20 UTC · resolvedService restricted or degradedRestoration reportedView on the provider's status page
- Service Disruption | Transactions on Bittensor (TAO) networkSep 26 10:32 UTC · resolvedService restricted or degradedRestoration reportedView on the provider's status page