Wise

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• Service disruptionNov 5 15:56 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  1. Nov 5 15:56 UTC identified: We're aware of a technical issue affecting certain Wise card users. As a result, some customers may experience difficulties making payments using their Wise card. Our team is already working on a fix.
  2. Nov 5 15:56 UTC identified: We are continuing to work on a fix for this issue.
  3. Nov 5 18:25 UTC resolved: This incident has been resolved and services are back to normal.
  View on the provider's status page
• Issue impacting transaction processingSep 28 13:59 UTC · resolved
  Restoration reported
  1. Sep 28 13:59 UTC investigating: We're currently experiencing an issue that impacts the processing of some transactions initiated between 11:00 UTC to 11:45 UTC. As a result, these transfers may take longer than usual. Our team is working on a fix as soon as possible.
  2. Sep 28 14:52 UTC monitoring: A fix has been implemented and we are monitoring the results.
  3. Sep 28 15:58 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Widespread unavailabilitySep 16 17:04 UTC · resolved
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Sep 16 17:04 UTC investigating: We are currently investigating an issue causing a global outage across our services.
  2. Sep 16 17:11 UTC investigating: We are continuing to investigate this issue.
  3. Sep 16 17:35 UTC monitoring: A fix has been implemented and we are now monitoring results.
  4. Sep 16 17:58 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Service disruptionSep 1 12:26 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Sep 1 12:26 UTC investigating: We're aware of a technical issue affecting our platform. As a result, some customers will see receive an error message when setting up a payment or using their Wise card. Our team is already working on a fix. This issue also impacts Wise Platform customers.
  2. Sep 1 12:43 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Service DisruptionAug 24 10:26 UTC · resolved
  Service restricted or degradedSign-in disruptionInvestigation mentionedRestoration reported
  1. Aug 24 10:26 UTC investigating: We are aware of an issue and are currently investigating.
  2. Aug 24 10:47 UTC resolved: Some customers experienced issues signing up for a new Wise account on our website and mobile app. The issue has now been resolved and sign-up is working as normal.
  View on the provider's status page
• Delayed AED paymentsAug 24 10:05 UTC · resolved · critical impact
  Service restricted or degradedRestoration reported
  1. Aug 24 10:05 UTC identified: We're aware of an issue that's affecting customers sending AED. As a result, some payments may be delayed. This also affects Wise Platform partners. Our team is already working on a solution. We apologise for any inconvenience.
  2. Sep 2 06:26 UTC identified: We have identified the root cause and are working on a solution. Customers will continue to see delays impacting pending transfers. We will update you next at 16:00 CET on September 2 the latest.
  3. Sep 2 11:47 UTC identified: We are continuing to work on a solution. Customers will continue to see some delays impacting AED transfers. We will update you next at 16:00 CET on September 3 the latest.
  4. Sep 3 11:11 UTC identified: We are continuing to work on a solution. Customers will continue to see some delays impacting AED transfers. We will update you next at 16:00 CET on September 4 the latest.
  5. Sep 4 13:57 UTC identified: We are continuing to work on a solution. Customers will continue to see some delays impacting AED transfers. We will update you next at 17:00 CET on September 7 the latest.
  6. Sep 7 13:57 UTC identified: We are continuing to work on a solution. Customers will continue to see some delays impacting AED transfers. We will update you next at 17:00 CET on September 8 the latest.
  7. Sep 14 14:02 UTC identified: We are continuing to work on a solution. Customers will continue to see some delays impacting AED transfers. We will update you next at 17:00 CET on September 18 the latest.
  8. Sep 16 09:20 UTC monitoring: We have identified the issue and deployed a fix. We will continue monitoring and provide a further update on Friday.
  9. Sep 18 08:21 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Delays processing incoming payments to WiseJul 10 10:32 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Jul 10 10:32 UTC identified: Some incoming payments to Wise are taking longer than usual to appear in our systems. Payments already sent are safe and don’t need to be resent, but related transfers may be delayed. We’re working to fix this as soon as possible.
  2. Jul 10 16:27 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Service DisruptionJun 17 12:20 UTC · resolved
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Jun 17 12:20 UTC investigating: We are aware of an issue and are currently investigating.
  2. Jun 17 12:39 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Service DisruptionMay 29 12:56 UTC · resolved
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. May 29 12:56 UTC investigating: We are aware of an issue and are currently investigating.
  2. May 29 14:04 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Transfers are delayedMay 21 05:23 UTC · resolved
  Service restricted or degradedRestoration reported
  1. May 21 05:23 UTC identified: Payments are currently taking longer than usual, impacting Wise customers and Wise Platform partners. We are monitoring the situation and working towards a fix.
  2. May 21 06:33 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Delay with Euro paymentsMay 19 10:59 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Issue affecting spending limits and card controlsMay 15 12:27 UTC · resolved · minor impact
  Restoration reported
  View on the provider's status page
• Brazil: Wise Card to Apple PayMay 8 12:25 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Issue with transfersApr 29 13:25 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Service partially unavailableMar 19 09:49 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Issue with transfersMar 9 11:00 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Issues with instant paymentsMar 5 12:25 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Issue with sending money where transfers are delayedJan 27 07:03 UTC · resolved
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Apple Pay issues for Mastercard users in MalaysiaJan 22 13:47 UTC · resolved · major impact
  Restoration reported
  View on the provider's status page
• Issue with sending and moving moneyJan 15 11:21 UTC · resolved · major impact
  Restoration reported
  View on the provider's status page
• Global transfers delayedJan 10 00:34 UTC · resolved
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Issue with card pay-insJan 7 16:06 UTC · resolved
  Restoration reported
  View on the provider's status page
• Sandbox ErrorDec 15 15:22 UTC · resolved · major impact
  Restoration reported
  View on the provider's status page
• Service unavailableDec 5 09:05 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Issue with INR UPI TransfersNov 28 11:34 UTC · resolved
  Service restricted or degradedRestoration reported
  View on the provider's status page