Worldpay

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• INC0719188 We are aware of an incident affecting payments processing through the Alternative Payment Method (APM) – eps.Nov 5 20:46 UTC · resolved · minor impact
  Restoration reported
  1. Nov 5 20:46 UTC identified: The issue has been identified and a fix is being implemented.
  2. Nov 5 21:10 UTC identified: A third-party is working to resolve an internal issue and restore service. Worldpay is continuing to monitor the environment status for recovery.
  3. Nov 5 21:59 UTC identified: Third-party technical resources have identified the issue and are working with their partner to resolve. All Worldpay systems are operating normally; Worldpay is continuing to monitor the environment for recovery.
  4. Nov 5 22:57 UTC identified: Third-party technical resources have identified the issue and are continuing to work with their partner to restore service. All Worldpay systems are operating normally. Next update will be at 21:00 ET or sooner if the situation changes.
  5. Nov 6 01:52 UTC identified: Third-party technical resources have identified the issue and are continuing to work with their partner to restore service. All Worldpay systems are operating normally. Next update will be at 01:00 ET, 06-Nov-2026 or sooner if the situation changes.
  6. Nov 6 08:33 UTC identified: Third-party technical resources are continuing to work with their partner to restore service. All Worldpay systems are operating as designed, with ongoing monitoring to confirm recovery.
  7. Nov 6 09:59 UTC resolved: We have resolved the technical issue with Authorization & Payments. The system is now operating as expected. We apologise for any inconvenience this may have caused you or your customers.
  View on the provider's status page
• INC0719027 - Worldwide Payment Gateway (WPG) - Mastercard and Visa dual-branded Carte BancaireNov 5 17:46 UTC · resolved · minor impact
  Restoration reported
  1. Nov 5 17:46 UTC identified: The issue has been identified and a fix is being implemented.
  2. Nov 5 17:59 UTC identified: We are continuing to experience a technical issue with Authorization & Payments on the Worldwide Payment Gateway (WPG) platform. Some Mastercard and Visa dual-branded Carte Bancaire transactions may receive an error during processing. Technical resources are working to resolve...
  3. Nov 5 18:35 UTC resolved: We have resolved the technical issue with Authorization & Payments on the Worldwide Payment Gateway (WPG) platform. Some Mastercard and Visa dual-branded Carte Bancaire transactions may have encountered an error during processing. Retries may have been successful. We apologize...
  View on the provider's status page
• INC0718854 - Worldwide Payment Gateway (WPG)Nov 5 14:16 UTC · resolved · minor impact
  Restoration reported
  1. Nov 5 14:16 UTC investigating: We are currently experiencing a technical issue with Authorization & Payments. Some transactions processing on the Worldwide Payment Gateway (WPG) platform may be declined. Technical resources are working to identify and resolve the issue as a matter of priority.
  2. Nov 5 14:43 UTC resolved: We have resolved the technical issue with Authorization & Payments. Some transactions processing on the Worldwide Payment Gateway (WPG) platform may have been declined. The system is now operating as expected. We apologise for any inconvenience this may have caused you or your...
  View on the provider's status page
• INC0718658 - We have resolved issues with Authorization & Payments.Nov 5 10:55 UTC · resolved
  Restoration reported
  1. Nov 5 10:55 UTC resolved: We have resolved the technical issue with Authorization & Payments affecting some APM traffic on the Worldpay Alterative Payments Platform between 10:05 UTC and 10:25 UTC. The system is now operating as expected. We apologise for any inconvenience this may have caused you or...
  View on the provider's status page
• INC0718460 - We are aware of potential issues with a Third PartyNov 5 06:57 UTC · resolved · minor impact
  Restoration reported
  1. Nov 5 06:57 UTC investigating: We are currently aware of a technical issue with the acquirer, HSBC, that may be causing transaction processing errors on the Worldwide Payment Gateway (WPG). Technical resources are monitoring the issue and will provide updates as received.
  2. Nov 5 07:33 UTC identified: We are continuing to experience a technical issue with the acquirer, HSBC, that may be causing transaction processing errors on the Worldwide Payment Gateway (WPG). Our technical resources continue to work with the Third Party to resolve the issue as a matter of priority.
  3. Nov 5 08:15 UTC resolved: The Third Party has resolved the technical issue with the acquirer, HSBC. The service is now operating as expected.
  View on the provider's status page
• INC0716317 - GPPaaS PayPal Direct - Funding DelayNov 4 16:45 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Nov 4 16:45 UTC investigating: There is a third-party issue which has caused a two-business day delay in funding for a subset of clients processing PayPal Direct transactions. The third-party has been notified and is actively working towards resolution. Worldpay is continuing to follow up and monitor for the...
  2. Nov 5 16:54 UTC identified: There is a third-party issue which has caused a delay in funding for a subset of clients processing PayPal Direct transactions. Worldpay is continuing to follow up with the third-party and actively monitoring for the funds to be delivered.
  3. Nov 6 08:51 UTC resolved: We have resolved the technical issue with Funding & Payouts. The service is now operating as expected. We apologise for any inconvenience this may have caused you or your customers.
  View on the provider's status page
• INC0716051 - 3D Secure is resolved.Nov 3 10:55 UTC · resolved
  Restoration reported
  1. Nov 3 10:55 UTC resolved: The Third Party has resolved the technical issue with 3D Secure which occurred between 09:30 UTC and 10:15 UTC. The service is now operating as expected.
  View on the provider's status page
• INC0716043 - We have resolved issues with Acquiring ServicesNov 3 10:29 UTC · resolved
  Restoration reported
  1. Nov 3 10:29 UTC resolved: We have resolved the technical issue with Acquiring Services. The system is now operating as expected. We apologise for any inconvenience this may have caused you or your customers.
  View on the provider's status page
• INC0714904 - We have resolved issues with Acquiring ServicesNov 3 06:07 UTC · resolved
  Restoration reported
  1. Nov 3 06:07 UTC resolved: We have resolved the technical issue with Sterling File Gateway (SFG) Acquiring Services. The system is now operating as expected. We apologise for any inconvenience this may have caused you or your customers.
  View on the provider's status page
• INC0714904 - We have resolved issues with Authorization & Payments.Nov 3 05:46 UTC · resolved
  Restoration reported
  1. Nov 3 05:46 UTC resolved: We have resolved the technical issue with Authorization & Payments for the Integrated Payments platform. The system is now operating as expected. We apologise for any inconvenience this may have caused you or your customers.
  View on the provider's status page
• INC0714252 - We are investigating potential issues with Portals & ReportingNov 2 14:47 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• INC0713314 - We are aware of potential issues with a Third PartyNov 1 21:38 UTC · resolved · minor impact
  Restoration reported
  View on the provider's status page
• INC0713069 - We have resolved issues with Authorization & Payments.Nov 1 12:12 UTC · resolved
  Restoration reported
  View on the provider's status page
• INC0712171 - We are aware of potential issues with a Third PartyNov 1 08:42 UTC · resolved · minor impact
  Restoration reported
  View on the provider's status page
• INC0709613 - WPG - Maintenance Extended - Degradation of serviceOct 29 21:43 UTC · resolved · minor impact
  Restoration reported
  View on the provider's status page
• INC0708391 - Biller Solutions - We are investigating issues with Authorization & PaymentsOct 28 18:21 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• INC0708124 - We are investigating issues with Authorization & PaymentsOct 28 13:47 UTC · resolved · minor impact
  Sign-in disruptionInvestigation mentionedRestoration reported
  View on the provider's status page
• INC0707045 - We are investigating issues with Authorization & PaymentsOct 27 14:32 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• INC0706364 - Credit/Debit Network - Accel (TRA1) is resolved.Oct 27 05:43 UTC · resolved · minor impact
  Restoration reported
  View on the provider's status page
• INC0706364 - Credit/Debit Network - Accel (TRA1) is resolved.Oct 27 05:42 UTC · resolved
  Restoration reported
  View on the provider's status page
• INC0705799 - We are investigating issues with Authorization & PaymentsOct 26 16:25 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• INC0703844 - We are aware of potential issues with a Third PartyOct 25 02:15 UTC · resolved · minor impact
  Restoration reported
  View on the provider's status page
• INC0703356 - We are aware of potential issues with a Third PartyOct 24 09:32 UTC · resolved · minor impact
  Restoration reported
  View on the provider's status page
• INC0701242Oct 22 11:31 UTC · resolved
  Sign-in disruption
  View on the provider's status page
• INC0699356 - iQ - FunctionalityOct 21 14:06 UTC · resolved · minor impact
  Restoration reported
  View on the provider's status page