zerohash

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• Delayed Processing Crypto WithdrawalsOct 31 02:48 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  1. Oct 31 02:48 UTC identified: We’re aware that crypto withdrawals are currently delayed across multiple assets. Withdrawal requests are being accepted and safely queued, but they are not being sent to the blockchain at this time. Our team has identified the cause and is actively working to restore normal...
  2. Oct 31 03:03 UTC monitoring: Crypto withdrawal processing has resumed and queued withdrawals are being sent. We’re monitoring while the remaining transactions complete.
  3. Oct 31 03:33 UTC resolved: This incident has been resolved. Crypto withdrawal processing has returned to normal, and all queued transactions have been processed. We apologize for the delay and thank you for your patience.
  View on the provider's status page
• Account Funding SDK: Session Timeouts and Deposit FailuresOct 27 20:38 UTC · resolved · major impact
  Restoration reported
  1. Oct 27 20:38 UTC investigating: We are aware of session timeouts currently occurring in the account funding SDK, which are causing deposit failures. Our engineering team is working on the issue. We will keep you updated.
  2. Oct 27 20:54 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Delayed Solana (SOL) WithdrawalsOct 6 09:53 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentioned
  1. Oct 6 09:53 UTC monitoring: We are aware of a delay in the processing of SOL crypto withdrawals. Our MPC provider has investigated the issue and a fix has been implemented, we are monitoring the results.
  2. Oct 6 10:26 UTC resolved: All impacted transactions have now been confirmed on-chain.
  View on the provider's status page
• Cosmos (ATOM) Network Issues Causing Withdrawal DelaysSep 22 14:51 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Sep 22 14:51 UTC identified: The Cosmos Mainnet network has halted at block 33,086,740, causing a temporary chain-wide outage. The Cosmos Foundation is actively investigating the issue, and we will provide further updates as soon as more information becomes available.
  2. Sep 22 23:57 UTC identified: We are still monitoring the status of Cosmos Mainnet, and will provide further updates as soon as more information becomes available. All other assets remain unaffected.
  3. Sep 23 07:50 UTC identified: Cosmos Hub validators have announced the network will restart at 12:00 UTC (08:00 EDT) today, September 23. We will continue monitoring through the restart and confirm once ATOM deposits and withdrawals have fully resumed. All other assets remain unaffected.
  4. Sep 23 13:39 UTC resolved: The Cosmos network has been successfully restarted, block production has resumed and operations are normal. ATOM deposits and withdrawals are resumed. We will continue to monitor the network for stability.
  View on the provider's status page
• ATOM Mainnet Issues Causing Withdrawal DelaysSep 9 10:44 UTC · resolved · major impact
  Service restricted or degraded
  1. Sep 9 10:44 UTC monitoring: The Cosmos Mainnet has stalled as of block 32,878,318. The issue has been identified and is currently being remediated by the Cosmos Foundation. Our team is monitoring the situation and will provide updates as soon as they are available.
  2. Sep 9 17:13 UTC resolved: Cosmos Mainnet has returned to normal functionality.
  View on the provider's status page
• Fund Withdrawal SDK fails to process tag-based withdrawalsAug 11 18:52 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  1. Aug 11 18:52 UTC investigating: We are currently investigating an issue affecting tag-based withdrawals made through our SDK. Our team is actively working on a resolution and will share updates as soon as possible.
  2. Aug 11 19:36 UTC identified: The issue has been identified and a fix is being implemented.
  3. Aug 11 22:51 UTC monitoring: A fix has been implemented and we are monitoring the results.
  4. Aug 11 22:56 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Delays In Broadcasting XRP WithdrawalsJul 29 11:36 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Jul 29 11:36 UTC monitoring: Our MPC technology provider is investigating an issue finalizing transactions on the XRP network Withdrawals on the network are delayed, and will be sent on-chain automatically following issue resolution
  2. Jul 29 12:31 UTC resolved: This incident has now been resolved
  View on the provider's status page
• High Rrror Rate on RFQ and convert_withdraw EndpointsJul 20 06:35 UTC · resolved · major impact
  Restoration reported
  1. Jul 20 06:35 UTC investigating: We are aware of high 503 error rate on /liquidity, /payment and /convert_withdraw endpoints. The team is actively looking into this and we will provide an update in 30 mins. Meanwhile RFQ requests and executions will be affected.
  2. Jul 20 07:14 UTC monitoring: A fix has been implemented and the affected endpoints were back up at around 07:00 UTC. We are monitoring the services and will update once confirming issue is fully resolved.
  3. Jul 20 07:44 UTC resolved: This incident has been resolved. All impacted services are operational and stable. Thanks for your patience while we work through this and feel free to reach out to support if you have any questions.
  View on the provider's status page
• Account Funding SDK: Session Timeouts and Deposit FailuresJul 4 17:20 UTC · resolved · major impact
  Investigation mentionedRestoration reported
  1. Jul 4 17:20 UTC investigating: We are currently investigating an issue where users are experiencing unexpected "session expired" errors. We are also aware that this is preventing successful deposits. Our engineering team is actively looking into the root cause, and we are working to get this resolved as...
  2. Jul 4 17:47 UTC identified: The issue has been identified and a fix is being implemented.
  3. Jul 4 18:52 UTC monitoring: A fix has been implemented and we are monitoring the results.
  4. Jul 4 19:11 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Delay in Crediting DepositsJul 2 19:09 UTC · resolved
  Service restricted or degraded
  1. Jul 2 19:09 UTC monitoring: We identified an issue that caused some incoming digital asset deposits to not be credited to accounts. The root cause has been addressed and deposits are being processed. We are now working through resolving impacted transactions. There is no risk of missed or lost deposits and...
  2. Jul 2 23:39 UTC resolved: All impacted deposits have been credited.
  View on the provider's status page
• Delays processing withdrawals, deposits, executions and tradesJun 29 14:05 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Delay in Crediting Deposits on Polygon NetworkJun 25 20:06 UTC · resolved · minor impact
  Service restricted or degraded
  View on the provider's status page
• Delays in processing Crypto WithdrawalsJun 22 14:34 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Delayed Stellar (XLM) Withdrawals & DepositsJun 18 21:49 UTC · resolved · minor impact
  Service restricted or degraded
  View on the provider's status page
• Delays in processing Crypto WithdrawalsJun 7 11:57 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Degraded Performance: Account Funding SDKJun 2 13:14 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Degraded Client Portal PerformanceMay 28 23:22 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentioned
  View on the provider's status page
• Developer documentation site unavailableMay 27 15:35 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Delayed ETH Withdrawals & DepositsMay 22 16:51 UTC · resolved · minor impact
  Service restricted or degraded
  View on the provider's status page
• Delayed Solana Withdrawals & DepositsMay 19 23:57 UTC · resolved · minor impact
  Service restricted or degraded
  View on the provider's status page
• Delayed Solana Withdrawals & DepositsApr 23 19:51 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentioned
  View on the provider's status page
• Elevated 404 Error Rate on /withdrawals/requests EndpointApr 16 00:59 UTC · resolved · major impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Intermittent delays processing withdrawals on convert withdraw executionApr 14 10:19 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Withdrawal Delays: Stellar Network(USDC.XLM/XLM)Apr 12 20:56 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Delayed BTC WithdrawalsApr 3 17:45 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentioned
  View on the provider's status page