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Global Financial Service Disruptions

CrowdStrike Falcon update failure (banks and payments worldwide)

payment processor · US · Global · CrowdStrike Holdings

Technical failureStatus: resolvedTier 1Severity 5 of 5Evidence confidence: highAnalyst-verified

A defective CrowdStrike update on 19 July 2024 crashed Windows systems worldwide, disrupting bank apps, card acceptance and transfers in North America, Africa, Asia, Oceania, Europe and Latin America. Most banking services recovered within hours to a day.

First disruption
Jul 19
First public signal
unknown
Acknowledged
Jul 19
Restored
Jul 19
Duration
not established
DFX first recorded
Nov 5 14:58 UTC

What was restricted

online bankingmobile appcard authachScope: multi institution

Bank apps, card payments and transfers disrupted in many countries; Capitec online, app and card payments down for hours; Ontario direct deposits and automatic payments delayed; Bahamas card payments disrupted; Bradesco disabled login; Philippine banks and e-wallets affected.

Cause, kept in separate layers

What the institution said
Faulty CrowdStrike Falcon sensor content update crashed Windows hosts
DFX classification
Technical failure (cyber: ruled out)

Dependencies

A dependency is a documented relationship. It is not evidence that the provider was compromised.

  • Provider: CrowdStrike Falcon (endpoint security agent), verified
  • Downstream: Capitec Bank (ZA): Online, app and card payments down, restored hours later (documented)
  • Downstream: Canadian banks (RBC, Scotiabank, TD): Transfers and app issues, delayed direct deposits (documented)
  • Downstream: Central Bank of The Bahamas jurisdiction: Some card payment services disrupted (documented)
  • Downstream: Philippine banks (RCBC, Metrobank, LandBank, BDO, UnionBank, BPI, PNB) and GCash, Maya: Service disruption (documented)
  • Downstream: Bradesco (BR): Login disabled from 12:00 UTC (documented)
  • Downstream: Australian and NZ banks (NAB, Westpac, ANZ, CBA, ASB, Kiwibank): App disruption (documented)

Evidence