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ING Deutschland
digital bank · DE · Europe · ING-DiBa AG
On 20 Oct 2026 ING Deutschland customers could not log in to the app or online banking from early morning until about midday, blocking digital transfers and depot trading. ING called it a technical disruption with no indication of an external attack.
Original: Sorry, Banking-Login aktuell nicht moeglich. Wir arbeiten daran, dass App und Internetbanking schnell wieder laufen
- First disruption
- Oct 20 03:00 UTC
- First public signal
- Oct 20 04:49 UTC (ING post on social media at about 06:49 local; Allestoerungen reports from about 05:00 local)
- Acknowledged
- Oct 20 04:49 UTC
- Restored
- Oct 20 12:00 UTC
- Duration
- not established
- DFX first recorded
- Nov 5 14:58 UTC
What was restricted
App and browser banking login impossible, so transfers and securities trading via digital channels unavailable for several hours; cards and ATMs worked. Over 1,700 Allestoerungen reports at peak.
Cause, kept in separate layers
- What the institution said
- 'technische Stoerung'; bank says no indications of an external attack.
- DFX classification
- Technical failure (cyber: ruled out)
- Analytical hypothesis (not established)
- Unrelated to Google Cloud event per IT-Finanzmagazin (began hours earlier); Salzburg24 claims link. Unresolved.
- Wording used
- technische Stoerung, Banking-Login aktuell nicht moeglich
- Conflicting reports
- Restoration reported variously as about 12:30 local (forum users) or 14:00 local; ING had not confirmed full restoration at publication. Salzburg24 says the Google Cloud failure also affected ING; IT Finanzmagazin says no link proven. A similar login disruption on 15 Oct is mentioned in a search summary but not verified.
Evidence
- IT Finanzmagazin · 2026-10-20 · de
- Stuttgarter Zeitung · 2026-10-20 · de