DFX Intelligence
Which companies just had a verified incident, who lends to them and who owns them. Every claim carries its evidence level and its source. How we decide what is confirmed
Global Financial Service Disruptions
Safaricom M-PESA
fintech · KE · Africa · Safaricom PLC
UnexplainedStatus: unknownTier 1Severity 3 of 5Evidence confidence: mediumAnalyst-verified
M-PESA services were disrupted across Kenya from about 02:00 EAT on 28 Oct 2026, blocking send-money, airtime and bill payments. Safaricom apologised and said teams were restoring service; no cause or restoration time found.
Original: We apologise for the M-PESA service disruption. Our teams are working urgently to restore services
- First disruption
- Oct 27 23:00 UTC
- First public signal
- Oct 28 (Safaricom post on X; customer reports)
- Acknowledged
- Oct 28
- Restored
- not yet
- Duration
- not established
- DFX first recorded
- Nov 5 14:58 UTC
What was restricted
transfers outpayoutsallScope: country wide
Users across Kenya unable to send money, buy airtime or pay bills; Ziidi investment platform affected.
Cause, kept in separate layers
- What the institution said
- Undisclosed service disruption
- DFX classification
- Unexplained (cyber: unconfirmed)
- Wording used
- We apologise for the M-PESA service disruption
Evidence
- The Kenya Times · 2026-10-28