DFX Intelligence
Which companies just had a verified incident, who lends to them and who owns them. Every claim carries its evidence level and its source. How we decide what is confirmed
Global Financial Service Disruptions
DBS Bank
commercial bank · SG · Southeast Asia · DBS Bank Ltd.
Technical failureStatus: resolvedTier 1Severity 4 of 5Evidence confidence: mediumAnalyst-verified
On 14 October 2023 DBS customers in Singapore lost access to banking and payment services, including ATMs and apps, in an outage linked to a data centre. MAS responded by restricting DBS's non-essential business activities for six months.
- First disruption
- Oct 14
- First public signal
- unknown
- Acknowledged
- Oct 14
- Restored
- resolved, time unknown
- Duration
- not established
- DFX first recorded
- Nov 5 14:58 UTC
What was restricted
online bankingmobile appatmScope: institution wide
Banking and payment services including ATMs, apps and websites disrupted; MAS barred DBS from new business ventures and ordered branch and ATM reductions for six months.
Cause, kept in separate layers
- What the institution said
- Data centre issue (Equinix-hosted services, per secondary reporting)
- DFX classification
- Technical failure (cyber: unconfirmed)
- Conflicting reports
- Equinix attribution from a single secondary source.
Dependencies
A dependency is a documented relationship. It is not evidence that the provider was compromised.
- Provider: Equinix data centre (hosting), probable
Evidence
- Fintech News Singapore · 2023-10
- Malay Mail · 2023-11-01