Task documentation

Task documentation

How do I make sure an automated follow-up stops the moment someone replies?

A single task, answered directly.

Short answer

It stops on its own. A reply moves the record and cancels the remaining sequence, because the General is reading the mailbox the sequence sends from rather than tracking opens from outside it.

Before you start

  • The mailbox the sequence sends from, connected. This is what makes reply detection reliable: it reads the actual inbox rather than inferring a reply from a tracking pixel.
  • SPF, DKIM and DMARC in place on your domain. Deliverability is inherited from your domain and this does not fix it.

Steps

  1. 1Connect the mailbox you already use. Sending happens as you, from your domain, and appears in your Sent folder.
  2. 2The General works the sequence on schedule, picking quiet threads back up until they resolve one way or the other.
  3. 3When a reply lands, the thread resolves: the record moves and the remaining sequence is cancelled.
  4. 4The reply is triaged like anything else in the inbox, separating what needs a decision from what needs a reply.

How you know it worked

Check the sequence after a reply and the remaining steps are cancelled rather than paused, and the reply is sitting in triage with a draft if one was warranted.

What this does not do

Stated here rather than discovered later

  • It does not send from a third-party relay you cannot audit. Everything goes through your own connected mailbox, which is also why the Sent folder is the ledger.
  • It does not fix a domain with broken authentication, and it will not pretend the deliverability problem is something else.
  • It does not decide on its own that a reply was positive. A reply stops the sequence; what happens next is triage, not an assumption.

What this rests on

Related tasks

Last reviewed 2026-08-24. One of 5 task pages.