Subscription or sign-in looks wrong
Reload the page first: a tab left open for a while can show the signed-out view until it refreshes. Then check you are signed in with the email you paid with, and that your account page shows the plan.
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- Reload the page. A tab idle for a while can render the stranger's view until the session refreshes.
- Check the avatar in the top bar. If you see Log in, sign in: Continue with Google, Email me a sign-in link (any inbox, Outlook and Microsoft 365 included), or Sign in with a password.
- Open Your account: it shows your plan and what you have used. If you paid as a guest, sign in with the email you used at checkout.
- If the plan is missing after a payment, write to us with the email you paid with.
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Related
- Why something is lockedA lock means the value exists and your plan does not cover it on this market. The page says what it withheld (for example +184 additional companies, or 9 relationships and 3 contacts) and what opens it. Names are masked on the server, so they are never hidden in the page.
- Billing, invoices and cancellingSign in, open your account, and press Manage billing in the Membership section. Stripe's secure portal lets you update the card, download invoices and cancel. After cancelling you keep full access to the end of the paid period, then your free account keeps your follows and saved searches.
Still stuck?
The help assistant knows the page you are on and your plan. A person reads every message.