Billing, invoices and cancelling
Sign in, open your account, and press Manage billing in the Membership section. Stripe's secure portal lets you update the card, download invoices and cancel. After cancelling you keep full access to the end of the paid period, then your free account keeps your follows and saved searches.
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- Sign in and open Your account (the avatar menu; in the left rail it is Workspace settings).
- In Membership, press Manage billing.
- In Stripe's portal: update the card, download invoices, change or cancel the plan.
- Upgrading: choose a plan on Plans; the account page shows it once payment completes.
- Cancelling a trial before it ends means nothing is charged, and the account page says so.
- A failed payment shows Update your card under Manage billing to keep access. If the first charge after a trial fails, the account returns to free.
- Questions about a charge: write to us and a person replies.
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Related
- The 7-day free trial7 days free, then Platform at $199 a month (or $1,990 a year if you chose yearly). Your card is saved at checkout but nothing is charged today. Cancel from Manage billing before the 7 days end and you are never charged.
- Plans and pricesReading is free, and every plan covers every market. Platform is $199 a month or $1,990 a year (2 months free). Advantage is $599 a month, a paid founding pilot by application, lenders first. Institutional starts from $25,000 a year. Platform starts with a 7 day free trial: a card is required and nothing is charged until it ends.
- Subscription or sign-in looks wrongReload the page first: a tab left open for a while can show the signed-out view until it refreshes. Then check you are signed in with the email you paid with, and that your account page shows the plan.
Still stuck?
The help assistant knows the page you are on and your plan. A person reads every message.