Why something is locked
A lock means the value exists and your plan does not cover it on this market. The page says what it withheld (for example +184 additional companies, or 9 relationships and 3 contacts) and what opens it. Names are masked on the server, so they are never hidden in the page.
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- Lists: the first 5 rows are named; the rest are counted, and later pages show no rows.
- Records: the first 3 rows of each related section are named and the rest counted. A masked name reads as a description (for example A private credit provider, or Single family office in Arkansas).
- Name search inside a market's list is locked while names are masked, because a match would reveal the name.
- Contact values, history, advanced filters and the cross-market views open with Platform. Exports open with Advantage.
- Every paid plan covers every market. A single-market plan bought before Platform covers the market it was bought for.
- A spent trial is not offered the trial again: a lock then offers the plan at its price.
Paid and still locked?
Check you are signed in (your avatar in the top bar), then reload. Check the lock is on a market your plan covers (your account shows your plan). If it still looks wrong, see Subscription or sign-in looks wrong.
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Related
- What you can do without payingWithout an account: every figure, date and source, the first 5 rows of a list by name, and no Ask DFX questions (Ask DFX is part of the paid plans and the 7-day free trial). With a free account: 5 fully named records a month, no Ask DFX questions (Ask DFX is part of the paid plans and the 7-day free trial), an agent key, and follows and saved searches. Neither can export or see contact values.
- The 7-day free trial7 days free, then Platform at $199 a month (or $1,990 a year if you chose yearly). Your card is saved at checkout but nothing is charged today. Cancel from Manage billing before the 7 days end and you are never charged.
- Subscription or sign-in looks wrongReload the page first: a tab left open for a while can show the signed-out view until it refreshes. Then check you are signed in with the email you paid with, and that your account page shows the plan.
Still stuck?
The help assistant knows the page you are on and your plan. A person reads every message.