Support chat or Ask DFX?
The support chat helps you use DFX. Ask DFX helps you ask DFX Intelligence questions. Ask the chat how something works or where it is; ask Ask DFX to find, rank or research firms, people, deals and properties.
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- Support chat (the round button in the bottom-right corner on most pages): what a page or signal means, where something is, how filters, plans, exports and billing work, why something is locked. It knows which page you are on.
- Ask DFX (Ask DFX in the rail when signed in, Ask on the Data Factory bar otherwise, the box under each market's doors, Cmd-K): research questions answered from the graph with the evidence, for example which family offices in Texas invest directly in software companies.
If you ask the support chat a research question, it will say so and give you a button that runs your question in Ask DFX, read through the market of the page you are on. The chat never makes up firms, people or numbers.
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- Ask DFXAsk DFX answers a research question in plain English from the graph: it plans the question, reads the relevant data, and returns ranked rows with the facts behind each, the source, and the person to approach where DFX has one.
- Find your way around DFXSigned in, the left rail is the way around: Home, Ask DFX, Intelligence feed, Explore markets, My Network, Watchlists and Reports, with Plans, How DFX works and Workspace settings at the bottom. Not signed in, the top bar has The Data Factory and Capital Industries and a search box, and inside the Data Factory the bar under it has Ask, Search, Capital markets, Signals, Reports, Plans and How DFX works. Cmd-K opens the command palette from anywhere.
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The help assistant knows the page you are on and your plan. A person reads every message.